Customer Experience
Inclusive finance: A case study in PPP lending
Tuesday 25 May 2021
A fantastic example of effective and inspirational collaboration from the Impact Stage at Fintech Talents North America. Hear from Boss Insights, Carver Federal Savings Bank and Paybby about how they worked together to deliver better outcomes for minority and female led businesses at speed. Take the starting point of communities with historically unequal access to
- Published in Content, Customer Experience, Diversity and Inclusion, Featured, Fintech
The future of work – Are we heading back to the office?
Tuesday 11 May 2021
It is a sign of the times and the accelerated pace of change that our views about work have been upended over the past year. Most of us have lived through the snail’s pace of change in many organisations over the years and once considered flexible hours or the odd work from home day a
- Published in Content, Customer Experience, Featured, Fintech
PPP partnership to support minority owned businesses
Tuesday 02 March 2021
Our partners at Boss Insights collaborated with Carver Federal Savings Bank and Paybby to deliver better outcomes for minority and female led businesses at speed. As Michael T. Pugh, CEO at Carver Federal Savings Bank notes, “More than 40% of black & brown businesses could be at risk for failure because of the pandemic, specifically
- Published in Blog, Community & Events, Content, Customer Experience, Diversity and Inclusion, Featured, Partnership
Is physical banking obsolete? The future is blended
Tuesday 02 March 2021
In 2020, the world was thrust into uncharted territory – replacing physical connections with virtual ones – as the pandemic forced social distancing requirements among billions of people around the world. Now, with remote work and virtual experiences becoming the widely accepted norm, physical banks appear outdated, redundant, and out of touch with consumers’ needs
- Published in Community & Events, Content, Customer Experience, Featured, Fintech
A silver lining for lending – FTT Chat ep 45
Tuesday 16 February 2021
Tomer Guriel, CEO at ezbob, joins us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants and emerging technologies. In this chat, Tomer discusses the new relationships being formed by banks and SMEs, creating an Amazon or Netflix experience for customers
- Published in Community & Events, Content, Customer Experience, Featured, Fintech, Innovation, Interviews, Video
Unlocking the Power of FinTech Partnerships
Tuesday 01 December 2020
Without extensive budgets or large technical teams, in-house development may not be an option for smaller financial institutions looking to digitalise. Partnerships with FinTech providers can act as a powerful route to leveraging the benefits of external technologies and solutions. At FinTECH Talents Building Societies last month, the day closed with a practical discussion on
- Published in Content, Customer Experience, Fintech, Innovation
Does Culture Hold the Key to Digital Success?
Tuesday 24 November 2020
The question formed the basis of a fast-paced and insightful panel at FinTECHTalents Building Societies on October 21st. Panellists discussed how the foundations of a digital culture, where innovation is embraced and the right talent brought on board, can accelerate transformation. The strength of the discussion came from the wide variety of perspectives represented by
- Published in Content, Customer Experience, Innovation
Results, Reflections and What Next? – FTT Building Societies 2020
Tuesday 27 October 2020
The successful launch of FinTECHTalents Virtual Building Societies on 21st October 2020, united a driven and dedicated community of innovators. The day sparked new ideas and encouraged constructive debate on the power of digital transformation to boost the unique services building societies, credit unions and community banks provide. Above all it was clear that no
- Published in Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Start-ups
FinTECHTalents Future of the Branch
Tuesday 27 October 2020
The branch has played an important role both for providers and customers over many years. The closure of branches always generates discussion and debate, but footfall has been falling for a number of years. Customers – consumers and businesses alike – may like to know that they are there but they do not actually visit
- Published in Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Start-ups, Video
Giving customers what they want and what they might not know they need – FTT Chats Episode 39
Tuesday 13 October 2020
Hali Khan, Vice President – EMEA at Zafin joined us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies. During our chat Hali discussed the fundamental notion of customer-centricity, for financial institutions truly looking to put their customer
- Published in Community & Events, Content, Customer Experience, Fintech, Innovation, Interviews, Video