Customer Experience
Fintechs and AI – A smart move for building societies and credit unions
Tuesday 27 July 2021
Fintechs and AI – A Smart Move for Building Societies and Credit Unions There’s seemingly no end to the business applications of artificial intelligence. From fraud detection to forecasting sales and analysing consumer behaviour, AI has rapidly become a powerful tool for enterprises across the world. In recent years, building societies and credit unions have
- Published in AI/Machine Learning, Content, Customer Experience, Featured, Fintech, FTT Building Societies, Identity, Innovation, Opinion, Robotics
Inclusive finance: A case study in PPP lending
Tuesday 25 May 2021
A fantastic example of effective and inspirational collaboration from the Impact Stage at Fintech Talents North America. Hear from Boss Insights, Carver Federal Savings Bank and Paybby about how they worked together to deliver better outcomes for minority and female led businesses at speed. Take the starting point of communities with historically unequal access to
- Published in Content, Customer Experience, Diversity and Inclusion, Featured, Fintech
The future of work – Are we heading back to the office?
Tuesday 11 May 2021
It is a sign of the times and the accelerated pace of change that our views about work have been upended over the past year. Most of us have lived through the snail’s pace of change in many organisations over the years and once considered flexible hours or the odd work from home day a
- Published in Content, Customer Experience, Featured, Fintech
PPP partnership to support minority owned businesses
Tuesday 02 March 2021
Our partners at Boss Insights collaborated with Carver Federal Savings Bank and Paybby to deliver better outcomes for minority and female led businesses at speed. As Michael T. Pugh, CEO at Carver Federal Savings Bank notes, “More than 40% of black & brown businesses could be at risk for failure because of the pandemic, specifically
- Published in Blog, Community & Events, Content, Customer Experience, Diversity and Inclusion, Featured, Partnership
Is physical banking obsolete? The future is blended
Tuesday 02 March 2021
In 2020, the world was thrust into uncharted territory – replacing physical connections with virtual ones – as the pandemic forced social distancing requirements among billions of people around the world. Now, with remote work and virtual experiences becoming the widely accepted norm, physical banks appear outdated, redundant, and out of touch with consumers’ needs
- Published in Community & Events, Content, Customer Experience, Featured, Fintech
A silver lining for lending – FTT Chat ep 45
Tuesday 16 February 2021
Tomer Guriel, CEO at ezbob, joins us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants and emerging technologies. In this chat, Tomer discusses the new relationships being formed by banks and SMEs, creating an Amazon or Netflix experience for customers
- Published in Community & Events, Content, Customer Experience, Featured, Fintech, Innovation, Interviews, Video
Will every company become a FinTech Company?
Tuesday 11 August 2020
Our world is full of pithy one-liners and Tweet-worthy phrases. We’ve all been to conferences where we have heard: ‘Innovate or die’ or ‘Ignore the HiPPOs’ or ‘We’re just a technology company with a banking licence.’ Many of these well-worn keynote fillers have roots in real life case studies, lessons from the trenches of innovation
- Published in Blog, Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Opinion, Start-ups
Ageism in an ageing world
Tuesday 11 February 2020
Not too long ago I sat in the audience and listened to a speaker from a very large financial institution describe the usage statistics (by age) of their banking app. He noted that take up of the app was very low above the age of 55. The conclusion being, he went on to say, that
- Published in Customer Experience, Diversity and Inclusion, Employment, Featured, Fintech, Opinion
Brexit-proof payments with fire  
Tuesday 26 November 2019
Dublin-based fire.com seeks to support corporate, SMEs, sole traders and self-employed workers with quick and simple integrated payments solutions. What is fire.com – what problems are you solving?  fire.com is the complete solution for integrated payments. It is designed for businesses and other financial institutions to get easy access to a range of payment services. It supports
- Published in Customer Experience, Featured, Fintech, FinTECHTalents, Payments
Responsive wealth management
Wednesday 16 October 2019
Responsive has been able to predict with up to 99% accuracy how and when clients spend money. This helps Responsive work with wealth managers, banks, IFAs, asset managers and insurers to build hybrid advice and holistic client analytics solutions. What is Responsive – what problem are you solving? Today’s clients want personalized, holistic advice and
- Published in AI/Machine Learning, Customer Experience, Featured, FinTECHTalents, Innovation, Robotics, Start-ups