AI/Machine Learning
Nobody is asking their bank for a bot. Snappi Bank on how AI supports a more human experience
Tuesday 15 September 2026
At FTT AI Transformation this summer, we spoke with Ioanna Tsekoura, Head of Customer Experience at Snappi, Greece’s first licensed neobank. With a career rooted in understanding people, Ioanna is now leading customer experience at a bank built from the ground up. As she explains, the opportunity to design a new banking proposition from scratch
- Published in AI/Machine Learning, Customer Experience
The future of AI agents in financial services with ElevenLabs
Thursday 30 July 2026
At FTT AI Transformation last month, we sat down with Dana Muntean, FinServ GTM Lead, ElevenLabs, to discuss about one of the most important shifts happening in financial services today: the move toward AI agents that are not only intelligent, but also trustworthy, compliant, and genuinely helpful. In an industry where every interaction matters, the
- Published in AI/Machine Learning
Beyond the hype with Grant Evans from The Payments Shed
Thursday 16 July 2026
At FTT Payments, Grant Evans, Head of Sales, Integrated & Platforms – UK & EMEA at Global Payments and co-host of The Payments Shed Podcast, shared his perspective on the trends impacting the payments landscape. One of the most significant shifts, he notes, is not entirely new, but still widely underappreciated – the rapid growth of
- Published in AI/Machine Learning
Transforming SME Finance with Luke Trayfoot, YouLend
Saturday 27 June 2026
Embedded lending presents a significant opportunity to better serve SME financing needs, delivering access to credit directly within the channels they already use. Luke Trayfoot, Global Head Of Strategic Partnerships at YouLend shared how that growth is already happening, quietly powered by distribution partnerships rather than traditional, direct lending channels. At FTT Embedded Finance &
- Published in AI/Machine Learning
- Published in AI/Machine Learning, Blog, Content, FinTECHTalents
Moving beyond the credit scores with Zak Lambert of Plaid
Friday 22 May 2026
Real-time data, smarter decisioning and a shift beyond traditional credit models are redefining the future of lending. At FTT Lending last March, we had a chat with Zak Lambert, Head of Product, Plaid , who joined us to unpack what this transformation really means for the industry, and why the pace of change is accelerating.
- Published in AI/Machine Learning
Driving smarter SME Lending with Ylva Oertengren, COO, Simply Asset Finance
Friday 15 May 2026
At FTT Lending this past March, we sat down with Ylva Oertengren, COO and Co-Founder of Simply Asset Finance to talk about SMEs. Over the past nine years, Simply has lent more than £2 billion to SMEs across the UK, building flexible, tech-enabled platforms along the way. But at the heart of it, Simply Asset Finance’s
- Published in AI/Machine Learning
Responsible lending with Neil Kadagathur, CreditSpring
Wednesday 13 May 2026
At FTT Lending this past March, we had the chance to sit down with Neil Kadagathur, CEO and Co-Founder of Creditspring, to explore what responsible lending looks like in practice. For Neil, it is rooted in a clear principle: building the business around customer outcomes from outset, rather than adapting to regulation after the fact.
- Published in AI/Machine Learning
Compliance, Technology, and Smarter Decisioning with Matthew Addison, LendingMetrics
Tuesday 05 May 2026
At FTT Lending we sat down with Matthew Addison, Chief Commercial Officer at LendingMetrics, to explore how lenders can balance tightening regulation with the need to innovate. With over 15 years in the market and supporting more than 85 UK clients, LendingMetrics sits at the heart of credit decisioning transformation. As regulatory pressure increases around
- Published in AI/Machine Learning
Rethinking lending in the age of AI with Julian Cork, COO, Landbay
Saturday 25 April 2026
At FTT Lending, we spoke with Julian Cork, Chief Operating Officer of Landbay, about the role of AI in enhancing customer outcomes in the mortgage lending sector. Landbay, one of the UK’s largest buy-to-let lenders, has delivered over £4 billion in loans, using technology to make the lending process faster, safer and more efficient. Julian shared
- Published in AI/Machine Learning