Empowering agents for the modern customer
Tuesday 24 March 2020
Meeting the needs of the 24/7 customer through empowered staff with the best tools. Bold 360 brings us on the modern customer journey and highlights both their evolving expectations and how to satisfy them, winning both loyalty and competitive advantage in the process. We sit down for a special Q&A with Celine Allain, Financial Services
- Published in AI/Machine Learning, Customer Experience, Featured, Fintech, FinTECHTalents
FinTech of the Week is Aire
Tuesday 17 March 2020
In our ongoing series, our FinTECHTalents FinTech of the week is Aire, a credit insight service on a mission to make credit equitable for everyone. Providing a range of credit risk and affordability insights, Aire drives fairer decision-making across the customer lifecycle for lenders. Andy Moffat, Business Development Director at Aire, discusses the inherent issues
Are ‘cool banks’ delivering on FinTech?
Tuesday 10 March 2020
BankiFi’s Founding partner Conny Dorrestijn discusses Open Banking and how the entire FinTech ecosystem – banks, new FinTech entrants – can work together to support consumers and SMEs alike. “Two years ago we were all very excited about banks being very cool and having these brilliant app stores where you could shop for everything,” says
- Published in Community, Customer Experience, Data Privacy, Featured, Fintech, FinTECHTalents, Innovation, Partnership, Start-ups, Uncategorized, Video
Social distancing need not mean social isolation
Monday 09 March 2020
As we move towards a period of uncertainty where the most basic of human instincts, connecting face-to-face to learn and explore collaboration may be curtailed for a number of weeks or even months. Large scale events, such as the Mobile World Congress and SXSW, have been put on hold, which has caused a certain amount
- Published in Blog, Community, Customer Experience, Featured
Should we be afraid of AI?
Tuesday 03 March 2020
Clara Durodié, executive chair of the Cognitive Finance Group and author of Decoding AI in Financial Services: Business Implications for Boards and Professionals discusses the concerns around AI and the possibility of providing data statements, much like consumers receive bank statements, to see how their data is being collected, used, sold and even abused. “Some
- Published in AI/Machine Learning, AITECHTalents, Customer Experience, Cyber security, Data Privacy, Featured, Fintech, FinTECHTalents, Innovation, Video
The uncomfortable forest of credit – for Aire’s CEO, it’s personal
Tuesday 25 February 2020
Aneesh Varma, Founder and CEO of Aire talks about his personal mission to find a ‘better way’ to deal with decisions around credit and creditworthiness and how Aire staffers are encouraged to enter ‘the uncomfortable forest’. What is Aire – what problem are you solving? Aire started with a simple purpose. For me, it was
- Published in Customer Experience, Data Privacy, Featured, Fintech, FinTECHTalents, Regulations
To branch or not to [bank] branch?
Tuesday 18 February 2020
The Financial Brand’s Jim Marous looks at the future of banks and the consistent chipping away of many traditional consumers banking services by new innovative entrants. “Uber was the first non-financial organisation to come out and say we have the option of becoming a banking service company beyond just our drivers,” says Marous. Currently, many
- Published in Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Start-ups, Video
FinTech of the Week is Sedicii, mapping a new future for KYC
Tuesday 18 February 2020
In our ongoing series, the FinTECHTalents FinTech of the Week is Sedicii, which provides technology based on the Zero Knowledge Proof Protocol that eliminates the transmission, storage and exposure of private user data during authentication or identity verification, which reduces identity theft, impersonation and any fraud resulting from the identity theft. In part one of
Ageism in an ageing world
Tuesday 11 February 2020
Not too long ago I sat in the audience and listened to a speaker from a very large financial institution describe the usage statistics (by age) of their banking app. He noted that take up of the app was very low above the age of 55. The conclusion being, he went on to say, that
- Published in Ageing, Customer Experience, Diversity, Employment, Featured, Fintech, FinTECH4Life, Talent, UX Design
The FinTech of the Week is 123signed – removing barriers to growth for companies
Tuesday 11 February 2020
In our ongoing series, the FinTECHTalents FinTech of the Week is 123signed, which offers automated client onboarding and verification. Managing Director, Quent Rickerby, discusses customer onboarding, barriers to scaling and growth and the move towards a more profitable FinTech community at FinTECHTalents 2019. Watch the video now: What is holding back the banks from automated client onboarding