Customer Experience
Open Banking: The Journey and an updated Destination – Open Finance
Tuesday 13 October 2020
Experts at the coal face of Open Banking in North America look at the state of play in the progress of initiatives/development and what the future might hold. Will Open Banking be driven by regulation or will the market carve the path? Are there, for example, particular regulatory frameworks (eg around data privacy/date security) that
- Published in Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Opinion
Where is the Heart(land) of Banking?
Tuesday 06 October 2020
“Technology comes and goes, financial needs change over time but at the very heart of financial services, this remains a human endeavour”, Bradley Leimer The lunchtime debate at FTT Virtual North America provides a compelling and inspirational overview of how a range of financial institutions, from community banks to the first digital provider gain a
- Published in Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Opinion, Video
The Urgency of Great Customer Experience & The Future of the Branch – FTT Chats Episode 35
Tuesday 29 September 2020
Watch the interview now! For this edition of FTT Chats – our ongoing series where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies – we were joined by two speakers from LogMeIn, Nick Pegram, Director, specialising in AI Products and Celine Allain, Financial
- Published in Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Video
Will every company become a FinTech Company?
Tuesday 11 August 2020
Our world is full of pithy one-liners and Tweet-worthy phrases. We’ve all been to conferences where we have heard: ‘Innovate or die’ or ‘Ignore the HiPPOs’ or ‘We’re just a technology company with a banking licence.’ Many of these well-worn keynote fillers have roots in real life case studies, lessons from the trenches of innovation
- Published in Blog, Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Opinion, Start-ups
What does the future hold for FinTech in North America?
Monday 03 August 2020
Have we accomplished what we set out to do more than a decade ago? Have we altered the financial services landscape? Did we actually change the narrative? Financial technology, implemented thoughtfully, can act as a gateway to include more unbanked and underbanked within the formal financial services system. It can help serve people better, providing
- Published in Community & Events, Content, Customer Experience, Diversity and Inclusion, Featured, Fintech, FinTECHTalents, Innovation, Opinion, Start-ups
What’s on at FinTECHTalents? Series 115
Wednesday 29 July 2020
What’s on at FinTECHTalents this week?
- Published in AI/Machine Learning, Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Opinion, Video
Ageism in an ageing world
Tuesday 11 February 2020
Not too long ago I sat in the audience and listened to a speaker from a very large financial institution describe the usage statistics (by age) of their banking app. He noted that take up of the app was very low above the age of 55. The conclusion being, he went on to say, that
- Published in Customer Experience, Diversity and Inclusion, Employment, Featured, Fintech, Opinion
Brexit-proof payments with fire
Tuesday 26 November 2019
Dublin-based fire.com seeks to support corporate, SMEs, sole traders and self-employed workers with quick and simple integrated payments solutions. What is fire.com – what problems are you solving? fire.com is the complete solution for integrated payments. It is designed for businesses and other financial institutions to get easy access to a range of payment services. It supports
- Published in Customer Experience, Featured, Fintech, FinTECHTalents, Payments
Responsive wealth management
Wednesday 16 October 2019
Responsive has been able to predict with up to 99% accuracy how and when clients spend money. This helps Responsive work with wealth managers, banks, IFAs, asset managers and insurers to build hybrid advice and holistic client analytics solutions. What is Responsive – what problem are you solving? Today’s clients want personalized, holistic advice and
- Published in AI/Machine Learning, Customer Experience, Featured, FinTECHTalents, Innovation, Robotics, Start-ups
Working to prevent identity theft and money laundering
Thursday 25 October 2018
We speak to Gediminas Ratkevičius, CEO & Co-Founder of iDenfy about how they are tackling KYC compliance and fraud reduction in finanncial services. Reflecting on the journey from diapers to innovators, he also highlights how he and his co-founder evolved their offering based on customer feedback. Kudos for their open mind on the beer front!
- Published in AI/Machine Learning, Customer Experience, Data Privacy, Featured, Fintech, Innovation, Start-ups