Navigating complexity and charting a pathway to the future of payments

FTT Payments

21st May 2024 | London, UK


FTT Payments, in co-location with FTT Embedded Finance & Super-Apps, Customer Alpha and Future Identity Customer, brings together 600+ attendees for a one day experience in central London.

Tech and solution providers can save £400 with the super early bird rate before Friday 15th March.

Leading the way to pay

FTT Payments tackles both the complexity and opportunity of the rapidly changing payments landscape head on. It brings together strategic leaders, innovators, and experts from the world of payments and technology, alongside a diverse community of non-financial brands.

It is dedicated to exploring the latest trends, technologies, and business model innovations across the payments industry creating a gateway to the future of transactions, offering a unique platform to learn, share, and shape the next wave of payment solutions.

Key event stats






Attendees across 4
co-located events


Hours of content


Technology buyers


Rockstar speakers


High impact networking sessions

Key themes

Whether you are an established player in financial services, a trailblazing fintech or an innovative brand looking to keep pace with the evolving needs of end-users, join us for an unmissable opportunity to be at the forefront of the payments revolution.

Digital transformation
in payments

Understand how digital technologies are reshaping payment systems and offerings. Explore the rise of digital wallets, contactless payments, bank to bank, embedded payments and more.

The changing needs of
consumers and businesses

The challenges and opportunities in facilitating seamless, efficient, and secure transactions for increasingly global consumers and businesses.

and compliance

Understand the evolving regulatory landscape and the role of policy and regulation in fostering innovation while ensuring consumer protection.

Creating future-focused
technology infrastructures

Explore the technologies -AI, cloud, open banking, advanced data analytics, connected commerce and beyond - foundational to delivering on end-user demand now and in the future.

Cryptocurrencies and
digital currencies

Consider the role of cryptocurrencies and central bank digital currencies (CBDCs) in the future of payments. What is the trajectory of adoption and development?

Secure, sustainable, and
inclusive payments solutions

Understand how considerations of security, sustainability, and inclusivity feature in the creation of the payments architecture.

Rockstar speakers

Explore the innovators at the forefront of the payments revolution

John Salyer
Chief Revenue Officer
Jyoti Goyal
Product Lead, BT Marketplace Capabilities
BT Group
Barry Parker
Chief Information Officer
Santander UK
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
E.ON Energy
Alvina Lachman-Miller
Product Owner, Rail Availability & Reservation Service
The Rail Delivery Group
Javier Gorena
Chief Financial Officer
Rentals United
Keith Ferguson
Senior Product Manager
Flutter International, PokerStars
Deniz Atabey Alkan
Senior Manager, Trust & Safety
Dennis Phúc McNulty
Director of Payments
Erwin Bakker
Head of Strategy & Transformation - Global Financial Services
Jaguar Land Rover
Rebecca Shao
Innovation & Fintech Manager
Jaguar Land Rover
Josephine Roy
Global Head - Payments Regulatory Developments & Engagement
J.P. Morgan
Isabel Pitt
Product Leader & Strategist
James Allan
Chief Executive Officer
Peter May
Managing Director, Group Head of Fraud
Phoebe Zhou
Head of Emerging Payments, Europe
Laura Alda
EMEA Strategic Partner Manager - Payments Partnerships
Tamara van den Ban
MD, Customer Propositions
Lloyds Banking Group
Marcus Treacher
Executive Chairman
Sachin Torne
SVP - Global Payments Transformation
Adam Gagen
Global Head of Government Affairs
Richard Talbot
Head of Cash & Self Service
NatWest Group
Izabella Kaminska
Senior Finance Editor
Politico Europe
Briony Krikorian-Slade
Principal, Payments, Innovation & Resilience
UK Finance
Mariano Diaz
Head of Banking and Payment Partnerships
Tom Voaden
Head of Partnerships & Channel Sales
David Malley
Head of Scheme & Product Innovation Lead
Chris Higham
Head of Payments & Cards
Secure Trust Bank
Claire Maillet
PhD Researcher, Insider Fraud
University of Portsmouth
Maria Khan
Director of Product & Digital
Tandem Bank
David Palmer
Chief Product Officer, Pairpoint and Blockchain Lead
Dastan Shukanayev
Senior Payments Technology & Strategy
Marks & Spencer
Jean-Paul Feidt
Lead, Payment and Fraud Management
Tina Murgulia
Risk Manager (European Team Lead)
John Pyall
Head of Underwriting & Products
Great Lakes Insurance
Andrew MacDowall
Founding Director
Toros Advisory
Paul Staples
Group Head of Embedded Banking
Clear Bank
Nicole Anderson
Venture Partner
Niall Haughey
Jinesh Vohra
Chief Executive Officer
Carl McCartney
Customer Experience Director
Les Mills UK
Oli Cook
Ivan Prokofev
Payments & Fraud Reporting Lead
Jonathan Tseelon
Founder & CEO
Jonts & Co.
Daniel Parekh-Hill
Ashley Isenberg
Fractional FinTech
Blerina Essen
Finance & Operations Director
Norac Foods UK
Briony Krikorian-Slade
Principal Payments, Innovation & Resilience
UK Finance
Abhishek Gambhir
Chief of Staff to CFO & Head of Strategy Office
Debbie Grant
SVP Global Fraud
John Labadorf
Fintech Board and Independent Advisor
ex Google
Heather Xiao
Product and Operations Director
Open Banking
Daniel Belda
Chief Product & Marketing Officer
Danielle Dodoo
Digital Consultant - Open Banking
The Co-operative Bank
Chen Zhang
Product Consultant
Alina Bouisseau
Head of Strategy & Performance
Vicky Wang
Financial Partnerships
Jonathan Tseelon
Founder & CEO
Jonts & Co.

2024 agenda

Lisa Moyle, Chief Strategy Officer, VC Innovations

The act of paying (or receiving payment) for a good or service may seem simple, but it is underpinned by complexity. But what about the broader underpinnings of payments? How do considerations around privacy or control set the context for payment systems. From open banking to CBDCs, from the decline in cash to the digitization of payments, how are traditional assumptions being challenged? How will these changes impact providers and end users. Join us for what promises to be a lively debate.

Izabella Kaminska, Senior Finance Editor, Politico

Everyone must pay – how we can ensure that the digitalization of payments is open to everyone? With a continued (mostly) decline in the use of cash across many economies, how might that impact those who don’t or won’t be able to access digital payments methods.

Richard Talbot, Head of Cash & Self Service, NatWest Group

Whether it’s the rise of digital wallets, the impact of Open Banking-initiated payments or the fall in cash usage, the digital transformation of payments continues apace. A panel of experts will explore how businesses and consumers choose to pay and which methods or means are leading the way.

Moderator: John Labadorf, Fintech Board and Independent Advisor, Ex Google Pay and Google Wallet
Laura Alda, EMEA Strategic Partner Manager – Payments Partnerships, Meta
Javier Gorena, Chief Financial Officer, Rentals United

What are some of the emerging and growing payments options shaking up established systems. Will the rise of new payments methods across Europe, such as account to account payments, bypass traditional rails altogether? With the impact of open banking, crypto currencies, and a growing universe of choice, will stakeholders seek out lower-cost ways to pay?

Moderator: Heather Xiao, Product and Operations Director, Open Banking
Dastan Shukanayev, Payments Strategist (ex M&S)
Mariano Diaz, Director,
Chris Higham, Head of Payments & Cards, Secure Trust Bank

Payments data is rich with potential. It can offer valuable insights, enabling financial services providers to better understand and meet the needs of consumer and businesses. A panel of experts will review how to get the most value from payments data and how that impacts future revenue opportunities.

Moderator: Daniel Belda, Chief Product & Marketing Officer, Fero

Who is ahead in the race to combat growing fraud? Are fraudsters leading the way in the arms race when it comes to the use of technologies like AI. What are some of the fraud fighting models that are seeing success?

Moderator: Oonagh van den Berg, Managing Director and Founder, Virtual Risk Solutions
Peter May, Managing Director, Group Head of Fraud, HSBC
Debbie Grant, SVP Global Fraud, Citi
Ivan Prokofyev, Head of Fraud, Bumble

In order to complete, banks need to invest in payments innovation. Cloud, AI, updating core infrastructure are all on the to do list and the panel will explore how the current landscape provides established banks with an opportunity to make up ground in an increasingly competitive industry.

Barry Parker, Chief Information Officer, Santander
Sachin Torne, SVP – Global Payments Transformation, Citi

There is a lot of exciting innovation across the payments space, providing many new options for businesses and consumers. However, choice can also create confusion and uncertainty around which methods to choose and the protection offered. What is the best way to balance innovation and the need to protect stakeholders across the payments ecosystem? We turn to a panel of leading experts to share their views.

Adam Gagen, Global Head of Government Affairs, Revolut
Briony Krikorian-Slade, Principal, Payments, Innovation & Resilience, UK Finance
David Malley, Head of Scheme & Product Innovation Lead, NatWest

Meeting the demands of end-users to provide the payment method of their choice is an increasingly complex task. It can mean managing multiple service providers across multiple geographies for businesses and consumers who don’t want to be restricted by borders. And this all must be executed with the ease that is the default expectation of today’s consumer or business. The panel will discuss the growth of the payments orchestration as a way to manage that complexity and deliver secure and seamless payments experiences.

Dennis Phúc McNulty, Director of Payments, GetYourGuide
Tom Voaden, Head of Partnerships & Channel Sales, BR-DGE

Estimates of the scale of global payments point to an increase from USD 190 trillion in 2023, to whopping USD 290 trillion by 2030. Yet cross-border payments remain expensive, slow, and difficult to access for many. Hear from leading innovators as to how they are addressing the challenges and creating new opportunities in the process.

James Allan, Chief Executive Officer, Zing
Marcus Treacher, Executive Chairman, RTGS Global

Will the future of payments present a unified but diverse experience? Will identity, payments, and related goals (loyalty, points, rewards etc) coalesce, giving end users greater options, ease and simplicity?

Lisa Moyle, Chief Strategy Officer, VC Innovations

2024 Rockstar sponsors




Attendees will include

Financial institutions, brands & technology companies



Content, community & experiences

Look forward to lively conversations, new connections, and good times

Iconic London venue

FTT Payments is being hosted at etc.venues at 155 Bishopsgate, a stylish venue in the heart of London and the perfect space to partake in compelling content sessions, explore the vibrant exhibition area and more.

Drinks reception

To finish off a day of inspiring content and smart networking, attendees are invited to enjoy a drinks reception on the expo floor whilst networking with strategic partners.

VIP Hosted Meetings Programme

Taking place in our brand new and exclusive hosted meetings lounge.

Fast-track access to the industry leaders and technology providers you want to meet with efficiency and ease. Look no further to strengthen existing partnerships and build new connections.

We have a brand new opportunity available for you to get involved – get in touch with us at to view our Meetings Package as part of the VIP Hosted Meetings Programme.

Co-located with:

One day, four events and an interconnected community

FTT Embedded Finance & Super-Apps Europe gathers an exciting and disruptive community of retailers, manufacturers, insurers, telcos, financial institutions, fintechs and tech innovators to re-imagine financial services and explore a future where the universe of potential financial services providers is expanding rapidly.

Customer Alpha is the only dedicated global community of brands, retailers, marketplaces, social platforms and technology enablers exploring strategies and new product streams designed to attract, retain, increase LTV and better serve the current and next generation of customers.

Future Identity Customer will bring together 600+ key players in identity and customer experience to explore how consumer facing businesses in retail, gaming, mobility, entertainment, travel, healthcare and other key sectors, are approaching digital identity.

Contact us

Reach out to the team with queries on how to get involved through sponsorship, exhibition, speaking, or media partnership opportunities

Victor Cruz
Sales enquiries
Lisa Moyle
Chief Strategy Officer
Content & speaking enquiries
Anna Smart
Client Success Manager
Hosted Meetings and sponsorship delivery
Alicia Condon
Senior Marketing Manager
Marketing & media enquiries


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