Closing the Confusion Gap

How UK banks could slash dispute costs
and drive efficiency with enriched data

A virtual experience, powered by:

10th June 2026 | 11:00am (BST) | 12:00pm (CEST)

Also available on demand.

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KEY INSIGHTS

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An interactive webinar

UK banks are losing £6.78 billion annually to transaction disputes, with 50-80% of chargebacks driven by friendly fraud or simple customer ambiguity. This 'Confusion Tax' isn't just a customer service hurdle, it is a multi-billion pound drain on operational profitability and human resources.

In this webinar, powered by Moneyhub, we explore the benefits financial institutions are experiencing by transforming cryptic transaction strings into intelligent data. We’ll discuss how enriching raw data with recognisable brands, logos, and maps enables banks to eliminate the ambiguity that triggers unnecessary calls and avoidable disputes.

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Speakers

Stay tuned. More speakers to be announced soon.

Matthew Barr

Product Director

Moneyhub

Lisa Moyle

Chief Strategy Officer

VC Innovations

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The commercial impact

Operational efficiency: reduce service centre call volumes by an estimated 20% by providing instant digital clarity for your customers.
Fraud mitigation: deter first-party misuse and friendly fraud by making legitimate spending instantly recognisable, allowing fraud teams to focus on complex, high-value cases.
Regulatory leverage: turn Consumer Duty from a compliance burden into a competitive advantage by preventing foreseeable harm through automated transaction identification.

Join our panel of experts to learn how to close the confusion gap, delivering better outcomes for your customers, your bottom line and a leaner, more profitable service model.

Who should attend

This session is designed for senior professionals working across data, digital, product, operations, fraud, customer experience, risk, and regulation or compliance functions, particularly those focused on improving efficiency, reducing friction, and driving better customer outcomes in financial services.

It will be especially relevant for those in leadership roles such as Heads of Product, Divisional Heads, Heads of Retail Banking or Credit Cards, Heads of Data, Heads of Operations or Strategy, Heads of Digital or Transformation, and Heads of Risk or Fraud.

Closing the Confusion Gap

How UK banks could slash dispute costs
and drive efficiency with enriched data

A virtual experience, powered by:

10th June 2026 | 11:00am (BST) | 12:00pm (CEST)

Also available on demand.

An interactive webinar

UK banks are losing £6.78 billion annually to transaction disputes, with 50-80% of chargebacks driven by friendly fraud or simple customer ambiguity. This 'Confusion Tax' isn't just a customer service hurdle, it is a multi-billion pound drain on operational profitability and human resources.

Speakers

Stay tuned. More speakers to be announced soon.

The commercial impact

Operational efficiency: reduce service centre call volumes by an estimated 20% by providing instant digital clarity for your customers.

Fraud mitigation: deter first-party misuse and friendly fraud by making legitimate spending instantly recognisable, allowing fraud teams to focus on complex, high-value cases.

Regulatory leverage: turn Consumer Duty from a compliance burden into a competitive advantage by preventing foreseeable harm through automated transaction identification.

Join our panel of experts to learn how to close the confusion gap, delivering better outcomes for your customers, your bottom line and a leaner, more profitable service model.

Who should attend

It will be especially relevant for those in leadership roles such as Heads of Product, Divisional Heads, Heads of Retail Banking or Credit Cards, Heads of Data, Heads of Operations or Strategy, Heads of Digital or Transformation, and Heads of Risk or Fraud.

Register to attend live or
receive the recording afterwards

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Closing the Confusion Gap

How UK banks could slash dispute costs and drive efficiency with enriched data

A virtual experience, powered by:

10th June 2026 | 11:00am (BST) | 12:00pm (CEST) Also available on demand.

An interactive webinar

UK banks are losing £6.78 billion annually to transaction disputes, with 50-80% of chargebacks driven by friendly fraud or simple customer ambiguity. This 'Confusion Tax' isn't just a customer service hurdle, it is a multi-billion pound drain on operational profitability and human resources.

Speakers

Stay tuned. More speakers to be announced soon.

The commercial impact

Operational efficiency: reduce service centre call volumes by an estimated 20% by providing instant digital clarity for your customers.

Fraud mitigation: deter first-party misuse and friendly fraud by making legitimate spending instantly recognisable, allowing fraud teams to focus on complex, high-value cases.

Regulatory leverage: turn Consumer Duty from a compliance burden into a competitive advantage by preventing foreseeable harm through automated transaction identification.

Join our panel of experts to learn how to close the confusion gap, delivering better outcomes for your customers, your bottom line and a leaner, more profitable service model.

Who should attend

It will be especially relevant for those in leadership roles such as Heads of Product, Divisional Heads, Heads of Retail Banking or Credit Cards, Heads of Data, Heads of Operations or Strategy, Heads of Digital or Transformation, and Heads of Risk or Fraud.

Register to attend live orreceive the recording afterwards

How UK banks could slash dispute costs
and drive efficiency with enriched data

10th June 2026 | 11:00am (BST) | 12:00pm (CEST)

Also available on demand.

Register to attend live or
receive the recording afterwards