A virtual experience looking at the interplay of Open Finance and Consumer Duty

21st March 2024 | 10:30 am (GMT) | 11:30 am (CET)

An interactive experience

Financial services get smart: the sum of Open Finance and Consumer Duty equals greater innovation


Debbie Kennedy
Tom Bull
Partner | Head of FinTech Growth | UK Financial Services
Helena Wardle
Founder & CEO
Money Means
Mark Glover
Global Head of Financial Planning
Simon Ripton
Propositions Director
Tim Hogg
Behavioural Economist | Director
Fairer Finance

What’s this about:

The introduction of Open Banking initially caused some headaches for financial services - but not for their customers. This interactive session, powered by Moneyhub, will explore what we can learn from the implementation of Open Banking in tackling Consumer Duty and embracing the opportunities presented by the regulations in tandem with Open Finance.

Our panel of experts will look at how the landscape is set to change over the next 18 months, what financial services providers should be doing now to implement Consumer Duty and the inevitable rise of Open Finance as a mechanism for compliance and customer-centricity.

Key takeaways:

  • How Open Finance is the only route to true customer-centricity as required by the Consumer Duty
  • Reimagining the customer relationship to effectively meet their evolving needs and expectations
  • How firms can leverage [emerging] technologies like AI for rich data insights and power personalisation
  • Why committing to consumers’ financial wellness is a winning business strategy with a mutual financial benefit
  • How the UK’s new Smart Data and data sharing laws (DPDI) will further disrupt and generate responses from those seeking innovation and improved customer outcomes

Watch now:

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