Closing the Confusion Gap

How UK banks could slash dispute costs
and drive efficiency with enriched data

A virtual experience, powered by:

10th June 2026 | 11:00am (BST)

Available on demand.

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KEY INSIGHTS

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An interactive webinar

UK banks are losing £6.78 billion annually to transaction disputes, with 50-80% of chargebacks driven by friendly fraud or simple customer ambiguity. This 'Confusion Tax' isn't just a customer service hurdle, it is a multi-billion pound drain on operational profitability and human resources.

In this webinar, powered by Moneyhub, we explore the benefits financial institutions are experiencing by transforming cryptic transaction strings into intelligent data. We’ll discuss how enriching raw data with recognisable brands, logos, and maps enables banks to eliminate the ambiguity that triggers unnecessary calls and avoidable disputes.

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Speakers

Matthew Barr

Product Director

Moneyhub

Lisa Moyle

Chief Strategy Officer

VC Innovations

Marek Liszewski

Head of Product - Cards & Spend Management

Allica Bank

Martin Langosch

Data Operations Manager

Sainsbury's Bank

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The commercial impact

Operational efficiency: reduce service centre call volumes by an estimated 20% by providing instant digital clarity for your customers.
Fraud mitigation: deter first-party misuse and friendly fraud by making legitimate spending instantly recognisable, allowing fraud teams to focus on complex, high-value cases.
Regulatory leverage: turn Consumer Duty from a compliance burden into a competitive advantage by preventing foreseeable harm through automated transaction identification.

Hear from our panel of experts on how to close the confusion gap, delivering better outcomes for your customers, your bottom line and a leaner, more profitable service model.

Who should watch

This session is designed for senior professionals working across data, digital, product, operations, fraud, customer experience, risk, and regulation or compliance functions, particularly those focused on improving efficiency, reducing friction, and driving better customer outcomes in financial services.

It will be especially relevant for those in leadership roles such as Heads of Product, Divisional Heads, Heads of Retail Banking or Credit Cards, Heads of Data, Heads of Operations or Strategy, Heads of Digital or Transformation, and Heads of Risk or Fraud.

Closing the Confusion Gap

How UK banks could slash dispute costs
and drive efficiency with enriched data

A virtual experience, powered by:

10th June 2026 | 11:00am (BST)

Available on demand.

An interactive webinar

UK banks are losing £6.78 billion annually to transaction disputes, with 50-80% of chargebacks driven by friendly fraud or simple customer ambiguity. This 'Confusion Tax' isn't just a customer service hurdle, it is a multi-billion pound drain on operational profitability and human resources.

Speakers

The commercial impact

Operational efficiency: reduce service centre call volumes by an estimated 20% by providing instant digital clarity for your customers.

Fraud mitigation: deter first-party misuse and friendly fraud by making legitimate spending instantly recognisable, allowing fraud teams to focus on complex, high-value cases.

Regulatory leverage: turn Consumer Duty from a compliance burden into a competitive advantage by preventing foreseeable harm through automated transaction identification.

Hear from our panel of experts on how to close the confusion gap, delivering better outcomes for your customers, your bottom line and a leaner, more profitable service model.

Who should watch

It will be especially relevant for those in leadership roles such as Heads of Product, Divisional Heads, Heads of Retail Banking or Credit Cards, Heads of Data, Heads of Operations or Strategy, Heads of Digital or Transformation, and Heads of Risk or Fraud.

Complete the form below to
watch the recording on-demand

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Closing the Confusion Gap

How UK banks could slash dispute costs and drive efficiency with enriched data

A virtual experience, powered by:

10th June 2026 | 11:00am (BST) Available on demand.

An interactive webinar

UK banks are losing £6.78 billion annually to transaction disputes, with 50-80% of chargebacks driven by friendly fraud or simple customer ambiguity. This 'Confusion Tax' isn't just a customer service hurdle, it is a multi-billion pound drain on operational profitability and human resources.

Speakers

The commercial impact

Operational efficiency: reduce service centre call volumes by an estimated 20% by providing instant digital clarity for your customers.

Fraud mitigation: deter first-party misuse and friendly fraud by making legitimate spending instantly recognisable, allowing fraud teams to focus on complex, high-value cases.

Regulatory leverage: turn Consumer Duty from a compliance burden into a competitive advantage by preventing foreseeable harm through automated transaction identification.

Hear from our panel of experts on how to close the confusion gap, delivering better outcomes for your customers, your bottom line and a leaner, more profitable service model.

Who should watch

It will be especially relevant for those in leadership roles such as Heads of Product, Divisional Heads, Heads of Retail Banking or Credit Cards, Heads of Data, Heads of Operations or Strategy, Heads of Digital or Transformation, and Heads of Risk or Fraud.

Complete the form below towatch the recording on-demand

Industry partner

How UK banks could slash dispute costs
and drive efficiency with enriched data

10th June 2026 | 11:00am (BST)

Available on demand.

Complete the form below to
watch the recording on-demand