Customer service in a crisis
Tuesday 31 March 2020
In the normal run of events, customer service failures (long waits on hold, being given the wrong information, bouncing around from agent to agent) are ample fodder for water cooler conversation and complaints. In a crisis, they can be devastating to customers (individuals and businesses alike) in distress, who need fast and accurate responses. The
- Published in Content, Customer Experience, Featured, Fintech, Innovation, Opinion
Coronavirus: threat to traditional trade or already doomed?
Tuesday 31 March 2020
Roger Vincent, Chief Innovation Officer and GM at Trade Ledger looks at the current state of global trade and the impact COVID-19 will have going forward. Global trade growth has been slowing massively since the financial crisis – with Coronavirus, the latest setback, causing a huge credit crunch amongst Chinese businesses. But, even though it
Customer centricity in times of crisis: how incumbent banks are shining
Tuesday 31 March 2020
Meaghan Johnson, founder of customer experience and strategy consultancy, Digital Magss examines how incumbent banks are responding to the current global pandemic. I’ve been glued to all sorts of new outlets over the past month. As I write this, I am currently in Nicaragua waiting for our rescue flight provided by the German government. We
- Published in Content, Customer Experience, Fintech, Innovation, Opinion
Women in Tech Podcast – Empowerment with empathy
Tuesday 17 March 2020
Our very own Lisa Moyle sat down with Espree Devora at the Women in Tech podcast after speaking at the FinTech Inn event in Lithuania last year. “Empathy comes from experience and if you’ve had the story book smooth ride, it’s really hard to develop that empathy. So, if you have experienced bumps, you have
- Published in Ageing, Diversity, Employment, Featured, Innovation, Opinion
FinTech of the Week is Aire
Tuesday 17 March 2020
In our ongoing series, our FinTECHTalents FinTech of the week is Aire, a credit insight service on a mission to make credit equitable for everyone. Providing a range of credit risk and affordability insights, Aire drives fairer decision-making across the customer lifecycle for lenders. Andy Moffat, Business Development Director at Aire, discusses the inherent issues
FinTech of the Week is Yobota
Tuesday 10 March 2020
In our ongoing series, our FinTECHTalents FinTech of the week is Yobota, which provides a platform to enable financial institutions to create and run innovative financial products much faster than other core banking solutions on the market. In a special two part interview, Founder and CEO, Ammar Akhtar talks about core banking, working with incumbent
- Published in Featured, Fintech, FinTech of the Week, Fintech of the week, FinTECHTalents, Innovation, Start-ups, Video
Are ‘cool banks’ delivering on FinTech?
Tuesday 10 March 2020
BankiFi’s Founding partner Conny Dorrestijn discusses Open Banking and how the entire FinTech ecosystem – banks, new FinTech entrants – can work together to support consumers and SMEs alike. “Two years ago we were all very excited about banks being very cool and having these brilliant app stores where you could shop for everything,” says
- Published in Community, Customer Experience, Data Privacy, Featured, Fintech, FinTECHTalents, Innovation, Partnership, Start-ups, Uncategorized, Video
Students bring an ‘open mind’ to FinTech
Tuesday 10 March 2020
Dr. Malgorzata Sulimierska, Senior Lecturer in Banking and FinTech (Accounting and Finance) discusses how the talent of the future (students) are exploring and researching the evolving technologies and innovative practices shaping the financial services industry today. Dr. Sulimierska also discusses the new ‘FinTech’ programme at the University, which was launched last year. “When I was
- Published in Community, Employment, Fintech, FinTECHTalents, Innovation, Talent, Video
Should we be afraid of AI?
Tuesday 03 March 2020
Clara Durodié, executive chair of the Cognitive Finance Group and author of Decoding AI in Financial Services: Business Implications for Boards and Professionals discusses the concerns around AI and the possibility of providing data statements, much like consumers receive bank statements, to see how their data is being collected, used, sold and even abused. “Some
- Published in AI/Machine Learning, AITECHTalents, Customer Experience, Cyber security, Data Privacy, Featured, Fintech, FinTECHTalents, Innovation, Video
Do you want to define FinTech for the next decade? Call for speakers FTT2020
Tuesday 03 March 2020
As we settle into 2020, we here at FinTECHTalents have been busy chatting to cool people, monitoring the trends and finding out what our community wants from our most ambitious Festival to date – FTT2020. This year (if you can forgive the obvious) we will be looking at how we as an ecosystem plan on
- Published in AI/Machine Learning, Blog, Community, Cyber security, Diversity, Featured, Fintech, FinTECH4Life, FinTECHTalents, Innovation