In the normal run of events, customer service failures (long waits on hold, being given the wrong information, bouncing around from agent to agent) are ample fodder for water cooler conversation and complaints. In a crisis, they can be devastating to customers (individuals and businesses alike) in distress, who need fast and accurate responses. The
Populations that are both living and working longer are having a profound impact on the workplace. As many of us sit in our homes working instead of our offices, it is clear to us that the world of work is changing. Although a pandemic has necessitated and accelerated remote working arrangements, it is worth remembering
Our very own Lisa Moyle sat down with Espree Devora at the Women in Tech podcast after speaking at the FinTech Inn event in Lithuania last year. “Empathy comes from experience and if you’ve had the story book smooth ride, it’s really hard to develop that empathy. So, if you have experienced bumps, you have
Not too long ago I sat in the audience and listened to a speaker from a very large financial institution describe the usage statistics (by age) of their banking app. He noted that take up of the app was very low above the age of 55. The conclusion being, he went on to say, that
While the UK banking community debates the competitiveness and viability of new FinTech entrants, challenger banks and innovative, customer-focused product offerings – real disruption to the industry may emerge from an established and long-standing group – Building Societies. While the FinTech revolution evolves and matures, the overarching aim is to deliver better outcomes to end
If wealth is not to remain something for the wealthy, the key is to understand consumers better, get them to engage with their money and drive better financial well being through behaviour change. Given the link between money and mental health – money worries being the key source of stress for the majority of people
Mental well-being may not be the first thing you think of when discussing cyber threats or innovation in financial services. However, I had the privilege of sitting in on a fascinating and very important panel discussion earlier this week at a cyber security conference which highlighted the importance of mental health. As noted by the session’s chair, Geoff McDonald,
Thursday 22 November 2018 by Lisa Moyle
The world around us is always changing. Looking at the trajectory of financial services post-crisis, a raft of new competitors entered markets where previously the barriers were thought to be too high. Technology has helped overcome those barriers to entry and FinTech startups have played a crucial role in reworking the landscape across the sector.
Thursday 18 October 2018 by Lisa Moyle
FinTECHTalents is, at its core, driven by communities and what they can create. By bringing together our unique mix of technologist and innovators from the across the financial services, technology, design and academic sectors we aim to share ideas and catalyse new ones. The Customer First Stream on Day 2 of the Festival brings the
Technology has enabled and catalysed a new and improved range of financial services. Now is the time to explore how the art of the possible can be applied to meeting the challenges and needs of the non-millennial.