Customer service in a crisis
Tuesday 31 March 2020
In the normal run of events, customer service failures (long waits on hold, being given the wrong information, bouncing around from agent to agent) are ample fodder for water cooler conversation and complaints. In a crisis, they can be devastating to customers (individuals and businesses alike) in distress, who need fast and accurate responses. The
- Published in Content, Customer Experience, Featured, Fintech, Innovation, Opinion
Empowering agents for the modern customer
Tuesday 24 March 2020
Meeting the needs of the 24/7 customer through empowered staff with the best tools. Bold 360 brings us on the modern customer journey and highlights both their evolving expectations and how to satisfy them, winning both loyalty and competitive advantage in the process. We sit down for a special Q&A with Celine Allain, Financial Services
- Published in AI/Machine Learning, Customer Experience, Featured, Fintech, FinTECHTalents, Interviews