Customer Expectations and Banking in the Age of Corona – FTT Chats Episode 11
Monday 01 June 2020
Celine Allain, Senior BFSI Industry Lead, Bold 360 joins us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies. In this FTT Chat, Celine discusses learning how to meet current customer expectations, and banking in the
- Published in AI/Machine Learning, Community, Content, Customer Experience, Data Privacy, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Robotics, Video
Customer service in a crisis
Tuesday 31 March 2020
In the normal run of events, customer service failures (long waits on hold, being given the wrong information, bouncing around from agent to agent) are ample fodder for water cooler conversation and complaints. In a crisis, they can be devastating to customers (individuals and businesses alike) in distress, who need fast and accurate responses. The
- Published in Content, Customer Experience, Featured, Fintech, Innovation, Opinion
Empowering agents for the modern customer
Tuesday 24 March 2020
Meeting the needs of the 24/7 customer through empowered staff with the best tools. Bold 360 brings us on the modern customer journey and highlights both their evolving expectations and how to satisfy them, winning both loyalty and competitive advantage in the process. We sit down for a special Q&A with Celine Allain, Financial Services
- Published in AI/Machine Learning, Customer Experience, Featured, Fintech, FinTECHTalents, Interviews