FinTECHTalents Future of the Branch
Tuesday 27 October 2020
The branch has played an important role both for providers and customers over many years. The closure of branches always generates discussion and debate, but footfall has been falling for a number of years. Customers – consumers and businesses alike – may like to know that they are there but they do not actually visit
- Published in Community, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Start-ups, Video
The Urgency of Great Customer Experience & The Future of the Branch – FTT Chats Episode 35
Tuesday 29 September 2020
Watch the interview now! For this edition of FTT Chats – our ongoing series where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies – we were joined by two speakers from LogMeIn, Nick Pegram, Director, specialising in AI Products and Celine Allain, Financial
- Published in Community, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Video
Winning the hearts and minds of customers – The Vox Pop Report
Tuesday 28 July 2020
Customers expect fast action and are quick to respond when they do not get it. In a digital world, 24/7, always on access, is the expectation and is accelerating rapidly. We set out, along with our partners at LogMeIn, to gather a snapshot of how financial services providers were striving to meet those fast-changing expectations
- Published in Community, Content, Featured, Fintech, FinTECHTalents, Innovation, Robotics
Customer Expectations and Banking in the Age of Corona – FTT Chats Episode 11
Monday 01 June 2020
Celine Allain, Senior BFSI Industry Lead, Bold 360 joins us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies. In this FTT Chat, Celine discusses learning how to meet current customer expectations, and banking in the
- Published in AI/Machine Learning, Community, Content, Customer Experience, Data Privacy, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Robotics, Video
Customer service in a crisis
Tuesday 31 March 2020
In the normal run of events, customer service failures (long waits on hold, being given the wrong information, bouncing around from agent to agent) are ample fodder for water cooler conversation and complaints. In a crisis, they can be devastating to customers (individuals and businesses alike) in distress, who need fast and accurate responses. The
- Published in Content, Customer Experience, Featured, Fintech, Innovation, Opinion
Empowering agents for the modern customer
Tuesday 24 March 2020
Meeting the needs of the 24/7 customer through empowered staff with the best tools. Bold 360 brings us on the modern customer journey and highlights both their evolving expectations and how to satisfy them, winning both loyalty and competitive advantage in the process. We sit down for a special Q&A with Celine Allain, Financial Services
- Published in AI/Machine Learning, Customer Experience, Featured, Fintech, FinTECHTalents, Interviews