Retooling branches for the future
Tuesday 22 June 2021
The scale and pace of bank branch closures over the past decade has been unprecedented. Once the heart of thriving communities, building societies and banks are rapidly becoming a thing of the past in hundreds of towns and villages. According to a Which analysis, almost 4,300 physical bank branches have closed since the beginning of
- Published in Content, Featured, Fintech, FinTECHTalents, Innovation, Opinion
FinTECHTalents Future of the Branch
Tuesday 27 October 2020
The branch has played an important role both for providers and customers over many years. The closure of branches always generates discussion and debate, but footfall has been falling for a number of years. Customers – consumers and businesses alike – may like to know that they are there but they do not actually visit
- Published in Community, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Start-ups, Video
Barclays, Transferwise and the curse of Sassy Magazine
Friday 09 November 2018
I was 14 years old when I put my August 1986 copy of Seventeen magazine in the trash. I remember it well. I was at my family’s beach house close to Cape Cod. It was the ‘Back to School’ issue. Jennifer Connelly was on the cover. She looked beautiful, tall and slim with long thick
- Published in Customer Experience, Fintech, Innovation, Partnership, Start-ups
Banks are from Jupiter / Startups are from Mercury
Monday 06 August 2018
A while ago I read a promo for a webcast that read something along the lines of ‘Our industry experts will talk through best practice to enable successful bank startup partnerships.’ I read that line several times ‘best practice to enable successful … partnerships’ and I thought to myself… Liar liar, PANTS ON FIRE!!! Anyone who claims to know
- Published in Fintech, Innovation, Start-ups