At FTT Lending, we spoke with Julian Cork, Chief Operating Officer of Landbay, about the role of AI in enhancing customer outcomes in the mortgage lending sector. Landbay, one of the UK’s largest buy-to-let lenders, has delivered over £4 billion in loans, using technology to make the lending process faster, safer and more efficient.

Julian shared his view that customers are significantly benefitting from AI in lending in two main ways: through defensive use cases such as document verification and underwriting support, and through productivity improvements including transcription, quality assurance, and operational reviews.

Julian said these innovations helped ensure that they continue to deliver higher quality loans and reduce overall costs, ultimately improving outcomes for our customer. He emphasised that Landbay’s approach focuses on augmenting its underwriting team with technology rather than replacing human expertise.

Looking ahead, Julian sees the biggest opportunity not just in smarter origination, but in better access to capital. While much of the industry discussion focuses on improving origination and underwriting, he noted that capital efficiency is just as important to long-term success.

To hear the full conversation with Julian Cork, watch the full interview video:

If you would like to explore more about AI, our upcoming event FTT AI Transformation, taking place on 25 June in London, is one you won’t want to miss.