Giving customers what they want and what they might not know they need – FTT Chats Episode 39
Tuesday 13 October 2020
Hali Khan, Vice President – EMEA at Zafin joined us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies. During our chat Hali discussed the fundamental notion of customer-centricity, for financial institutions truly looking to put their customer
- Published in Community, Content, Customer Experience, Fintech, Innovation, Interviews, Video
Innovation and Resilience: Building Societies in Times of Crisis
Tuesday 22 September 2020
The founding of the UK’s first Building Society was an act of innovation, built entirely on the needs of the people. The, perhaps familiar, story began in the year 1775. A society, the first of it’s kind, was set up to pool the resources of its working-class members, giving each the chance to purchase land
Innovation is Wherever you Build it: A Digital Future for the UK’s Mutual Banking Sector
Tuesday 15 September 2020
Building Societies are long established, member-owned and uniquely purpose-driven financial institutions. Regardless of scale, they are committed to providing products and services which meet genuine need, without leaving anyone behind. This commitment will not change any time soon. But in an increasingly technology-first financial industry, the way in which Building Societies fulfil their purpose will