customer experience
Overcoming barriers and deploying AI agents successfully: a discussion with WRITER
Tuesday 04 August 2026
Farrukh Aman, Vice President, Corporate & Retail Banking Solutions at WRITER, sat down to speak with us at the summer edition of FTT AI Transformation. As leader of the financial services practice, he works closely with clients across the sector to guide them through scaling AI, deploying it responsibly and supporting providers in defining use
- Published in Blog
The future of AI agents in financial services with ElevenLabs
Thursday 30 July 2026
At FTT AI Transformation last month, we sat down with Dana Muntean, FinServ GTM Lead, ElevenLabs, to discuss about one of the most important shifts happening in financial services today: the move toward AI agents that are not only intelligent, but also trustworthy, compliant, and genuinely helpful. In an industry where every interaction matters, the
- Published in AI/Machine Learning
Customer behaviour at the heart of embedded finance
Monday 30 October 2023
- Published in Blog, Embedded Finance, Video
Make digital account access hassle-free using voice and face together
Tuesday 08 November 2022
No one likes passwords. An average person has more than 100 passwords to manage, often making it difficult and frustrating to complete even the simplest online transactions. Enter MiPass from Mitek, a passwordless identity authentication solution that makes digital account access effortless and secure for customers, using two features that are uniquely theirs: voice and face.
- Published in Content
In conversation with FintechOS at FTT Embedded Finance & Super Apps
Tuesday 26 July 2022
At the The recent edition of FTT Embedded Finance & Super Apps, Lisa Moyle, our Chief Strategy Officer and Co-Founder, took the opportunity to interview Sergiu Negut, Co-Founder, EVP, Board Member at FintechOS. The live event brought together a vast community of innovators and industry leaders, including retailers, manufacturers, financial institutions, insurers, telcos, fintechs and
- Published in Content, Embedded Finance, Fintech, Innovation
Transforming Customer Experience with Payments
Tuesday 22 March 2022
Transforming Customer Experience with Payments Thanks to the emergence of services like Netflix, Uber and Amazon, which place customer experience at the centre of their proposition, consumers now expect a frictionless experience when they shop with all retailers. It’s no longer acceptable for payments to be overly complex and make the purchasing journey inconvenient. One
- Published in Content, Embedded Finance, FTT Lending
Neobanks – The neo-target for fraud?
Tuesday 22 February 2022
Dealing with cybercriminals and hackers is nothing new for banks. From identity theft to account takeovers, to phishing, evolving threats continually test even the strongest security defences. Fraud is an ever-present threat for any financial institutions, but do neobanks and challengers face unique challenges? Over time traditional banks have formalised their security processes and built
Customer Experience is the Name of the Customer Loyalty Game
Tuesday 03 August 2021
Customer Experience is the Name of the Customer Loyalty Game  Nowadays, capturing customers’ attention and loyalty is more complex than simply creating a well-functioning product accompanied by a catchy slogan. Consumers are constantly inundated with information from physical and digital sources across multiple channels, and at times, simultaneously. As a result, attention spans are shrinking
- Published in Community & Events, Content, Customer Experience, Embedded Finance, Featured, Fintech, Innovation
From Britcoin to AI cat-recognition – FTT Bookmark Issue 26
Tuesday 03 August 2021
Whether you live by your Twitter lists, save your Google Alerts or simply scroll through LinkedIn for insights and commentary – there is a wealth of content that weaves a global story around fintech. This week’s FTT Bookmark is brought to you by Laura Camplisson, Product and Content Manager at VC Innovations and features current
- Published in Content
Embracing the F-word in the online customer journey
Monday 19 July 2021
In recent years, the number of businesses and services operating online has skyrocketed. For online consumers, a key part of the appeal is convenience. Secure payments, ecommerce accounts, personalised product offerings and subscription services are all just a click away. To keep pace with consumers’ evolving expectations, businesses are turning their attention to removing the
- Published in Community & Events, Embedded Finance, Featured, Fintech, FinTECHTalents, Innovation
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