Customer Experience is the Name of the Customer Loyalty Game
Tuesday 03 August 2021
Customer Experience is the Name of the Customer Loyalty Game Nowadays, capturing customers’ attention and loyalty is more complex than simply creating a well-functioning product accompanied by a catchy slogan. Consumers are constantly inundated with information from physical and digital sources across multiple channels, and at times, simultaneously. As a result, attention spans are shrinking
- Published in Community, Content, Customer Experience, Featured, Fintech, Fintech Talents 'Thank you' page, Innovation
From Britcoin to AI cat-recognition – FTT Bookmark Issue 26
Tuesday 03 August 2021
Whether you live by your Twitter lists, save your Google Alerts or simply scroll through LinkedIn for insights and commentary – there is a wealth of content that weaves a global story around fintech. This week’s FTT Bookmark is brought to you by Laura Camplisson, Product and Content Manager at VC Innovations and features current
- Published in Content
Embracing the F-word in the online customer journey
Monday 19 July 2021
In recent years, the number of businesses and services operating online has skyrocketed. For online consumers, a key part of the appeal is convenience. Secure payments, ecommerce accounts, personalised product offerings and subscription services are all just a click away. To keep pace with consumers’ evolving expectations, businesses are turning their attention to removing the
- Published in Community, Featured, Fintech, Fintech Talents 'Thank you' page, FinTECHTalents, Innovation
Decentralised identity in banking – The chicken and the egg, or the hare and the tortoise?
Tuesday 15 June 2021
Designing digital identity to meet high levels of trust, while ensuring credentials are interoperable, portable and protect the holder’s personal data, is no easy task. Customers are becoming more and more aware of their online identities, they want security, data privacy and control. On many occasions, when verifying your identity online you are really verifying
- Published in Featured, Fintech, Identity, Innovation
Building a foundation for innovation
Tuesday 23 March 2021
Our recent Vox Pop report, ‘Building a Foundation for Innovation‘, explored digital progress in the Building Society sector. Along with our partner Mambu, we gathered a snapshot of insights from senior leaders, on the opportunities and obstacles that come with embracing new technologies. We set out to build a picture of how Building Societies are
- Published in Community, Content, Featured, Fintech, FinTECHTalents, Innovation
Giving customers what they want and what they might not know they need – FTT Chats Episode 39
Tuesday 13 October 2020
Hali Khan, Vice President – EMEA at Zafin joined us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies. During our chat Hali discussed the fundamental notion of customer-centricity, for financial institutions truly looking to put their customer
- Published in Community, Content, Customer Experience, Fintech, Innovation, Interviews, Video