customer experience
Customer behaviour at the heart of embedded finance
Monday 30 October 2023
Kam Chana, Head of Future FS Labs at the Royal College of Art, shared her views on what today’s customer is looking for at the recent NatWest Boxed – in collaboration with FTT Embedded Finance & Supers Apps – event exploring the next generation of embedded finance. The Lab she runs is built around the
- Published in Blog, Embedded Finance, Video
Make digital account access hassle-free using voice and face together
Tuesday 08 November 2022
No one likes passwords. An average person has more than 100 passwords to manage, often making it difficult and frustrating to complete even the simplest online transactions. Enter MiPass from Mitek, a passwordless identity authentication solution that makes digital account access effortless and secure for customers, using two features that are uniquely theirs: voice and face.
- Published in Content
In conversation with FintechOS at FTT Embedded Finance & Super Apps
Tuesday 26 July 2022
At the The recent edition of FTT Embedded Finance & Super Apps, Lisa Moyle, our Chief Strategy Officer and Co-Founder, took the opportunity to interview Sergiu Negut, Co-Founder, EVP, Board Member at FintechOS. The live event brought together a vast community of innovators and industry leaders, including retailers, manufacturers, financial institutions, insurers, telcos, fintechs and
- Published in Content, Embedded Finance, Fintech, Innovation
Transforming Customer Experience with Payments
Tuesday 22 March 2022
Transforming Customer Experience with Payments Thanks to the emergence of services like Netflix, Uber and Amazon, which place customer experience at the centre of their proposition, consumers now expect a frictionless experience when they shop with all retailers. It’s no longer acceptable for payments to be overly complex and make the purchasing journey inconvenient. One
- Published in Content, Embedded Finance, FTT Lending
Neobanks – The neo-target for fraud?
Tuesday 22 February 2022
Dealing with cybercriminals and hackers is nothing new for banks. From identity theft to account takeovers, to phishing, evolving threats continually test even the strongest security defences. Fraud is an ever-present threat for any financial institutions, but do neobanks and challengers face unique challenges? Over time traditional banks have formalised their security processes and built
Customer Experience is the Name of the Customer Loyalty Game
Tuesday 03 August 2021
Customer Experience is the Name of the Customer Loyalty Game Nowadays, capturing customers’ attention and loyalty is more complex than simply creating a well-functioning product accompanied by a catchy slogan. Consumers are constantly inundated with information from physical and digital sources across multiple channels, and at times, simultaneously. As a result, attention spans are shrinking
- Published in Community & Events, Content, Customer Experience, Embedded Finance, Featured, Fintech, Innovation
From Britcoin to AI cat-recognition – FTT Bookmark Issue 26
Tuesday 03 August 2021
Whether you live by your Twitter lists, save your Google Alerts or simply scroll through LinkedIn for insights and commentary – there is a wealth of content that weaves a global story around fintech. This week’s FTT Bookmark is brought to you by Laura Camplisson, Product and Content Manager at VC Innovations and features current
- Published in Content
Embracing the F-word in the online customer journey
Monday 19 July 2021
In recent years, the number of businesses and services operating online has skyrocketed. For online consumers, a key part of the appeal is convenience. Secure payments, ecommerce accounts, personalised product offerings and subscription services are all just a click away. To keep pace with consumers’ evolving expectations, businesses are turning their attention to removing the
- Published in Community & Events, Embedded Finance, Featured, Fintech, FinTECHTalents, Innovation
Decentralised identity in banking – The chicken and the egg, or the hare and the tortoise?
Tuesday 15 June 2021
Designing digital identity to meet high levels of trust, while ensuring credentials are interoperable, portable and protect the holder’s personal data, is no easy task. Customers are becoming more and more aware of their online identities, they want security, data privacy and control. On many occasions, when verifying your identity online you are really verifying
- Published in Featured, Fintech, Identity, Innovation
Building a foundation for innovation
Tuesday 23 March 2021
Our recent Vox Pop report, ‘Building a Foundation for Innovation‘, explored digital progress in the Building Society sector. Along with our partner Mambu, we gathered a snapshot of insights from senior leaders, on the opportunities and obstacles that come with embracing new technologies. We set out to build a picture of how Building Societies are
- Published in Community & Events, Content, Featured, Fintech, FinTECHTalents, Innovation
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