Customer
Financial activism – can fintech save the world?
Tuesday 24 January 2023
Can fintech save the world? We ask Paul Trotter, Deputy Chief Technology Officer, Atom Bank to answer some big questions. Hint – fintech can’t do everything but there is a lot that can be achieved. As he says, with a will, fintech finds a way. He also shares his views as to what the road
- Published in Interviews, Video
Embedded Finance: Knowing your customer and your customer’s customer
Tuesday 29 November 2022
Onsite at the Fintech Talents Festival – Joelle Boehme, Commercial Lead, Embedded Finance, Adyen spoke to us about Adyen’s approach to embedded finance and how the infrastructure they’ve built has developed. Adyen empowers platforms to deliver seamless payments to their end users. The next frontier is to make that customer experience even smoother by offering
- Published in Interviews
Embedded Finance: Investing in win-win-win for all
Tuesday 08 February 2022
In a relatively short amount of time embedded finance has become a multi-billion pound sector. According to research from Lightyear Capital, embedded finance is on track to grow to £164 billion in revenue by 2025, up from £16 billion in 2020, indicating the vast potential of this sector. Firms in the finance industry are increasingly
- Published in Content, Embedded Finance, Opinion
Open banking and the lifelong financial journey
Tuesday 01 February 2022
Until 2018, every stage of the customer’s financial journey was typically owned by traditional banks. Regulation opened competition by requiring banks to share customer’s data to third parties of the customer’s choice. Open finance has granted entry into the market for new players, and fintechs are digitising processes at one or more stages of the
- Published in Content, Embedded Finance, Fintech
Customer Experience is the Name of the Customer Loyalty Game
Tuesday 03 August 2021
Customer Experience is the Name of the Customer Loyalty Game Nowadays, capturing customers’ attention and loyalty is more complex than simply creating a well-functioning product accompanied by a catchy slogan. Consumers are constantly inundated with information from physical and digital sources across multiple channels, and at times, simultaneously. As a result, attention spans are shrinking
- Published in Community & Events, Content, Customer Experience, Embedded Finance, Featured, Fintech, Innovation