Can fintech save the world? We ask Paul Trotter, Deputy Chief Technology Officer, Atom Bank to answer some big questions. Hint – fintech can’t do everything but there is a lot that can be achieved. As he says, with a will, fintech finds a way.
He also shares his views as to what the road ahead holds for both digital and incumbent banks. He feels that latter simply don’t appeal to the next generation of customer, so their biggest challenges actually lay ahead given their aging customer base. But there is also the broader challenge of how customers journeys are changing. They simply don’t wish to go to any bank so perhaps the challenger banks aren’t the real threat in that future landscape.
Digital challengers are not immune to the changing face of financial services and need to stay relevant. Also, as Paul notes, older users use digital despite some of the initial (and erroneous) assumptions about who would be their target customer. It’s perhaps no surprise, good rates draw in customers of all ages. Ultimately, you need build something that works and gives the customer what they want.
The value of face-to-face engagement is also evident throughout Paul’s interview. The Glastonbury of fintech he says and who are we to disagree. Want to experience the joys of the Fintech Talents Festival for yourself? Join us on the 13 & 14 November as we return in full force to the Brewery in London.
Picking up on Paul’s thoughts about the future landscape of financial services – take a look at FTT Embedded Finance & Super Apps and the soon to launch Customer Alpha on 16 May in London.