There’s no question that the operating environment for credit unions has transformed significantly in recent decades. The impact of the pandemic required a rapid shift to what was already growing pressure for digital access. New competitors continue emerge and offer products that may well draw business from their members. But credit unions have a compelling

When digital innovation in banking is discussed, a great deal of attention is typically paid to up-start challenger banks operating in the digital space. It is true that these firms have been pioneering when it comes to digital transformation, but building societies and credit unions are also increasingly embracing the power of digital.  While many

What can UK credit unions learn from the US?  There’s no question, the role of credit unions has shifted dramatically in recent decades. From the move to online banking and the growth of digital platforms, leading building societies have placed innovation at the center of their vision for the future. But as customer reliance on physical branches falls, all

Fintechs and AI – A Smart Move for Building Societies and Credit Unions There’s seemingly no end to the business applications of artificial intelligence. From fraud detection to forecasting sales and analysing consumer behaviour, AI has rapidly become a powerful tool for enterprises across the world. In recent years, building societies and credit unions have

Over my tenure within the Financial Services industry, I continue to observe women finding their presence within this vertical, specifically in the Credit Union space. As we celebrate International Women’s Day, I appreciate an article, from CU Times last March which inspired a call to action for our industry to “challenge stereotypes, fight bias, broaden perceptions,

In the run up to Fintech Talents North America, we are speaking to credit unions and community banks across North America to gather their views on how they see the future unfolding in their corner of the financial services sector. This week we hear from Kelly Wagner-Grull, Director of Innovation at the Credit Union of