Pioneered by digital innovators like WeChat, Alipay and Grab, the rise of all-in-one applications is showing no sign of slowing down. It’s not difficult to see the value of frictionless so-called super apps where users can do everything from order takeaway food, hail a taxi, pay utility bills and play games. Customers don’t have to

Building societies are nothing without their communities. This has always been the case for the sector, widely lauded for its personalized and cooperative approach to banking and customer service. The challenge building societies face now is maintaining that level of commitment to their communities, whilst incorporating greener strategies and climate-friendly services for members. With the

The combination of rapidly increasing inflation, expectations of additional growth in the Bank of England base rate and fears of a damaging recession are causing concern across the financial world. Mutual banks, building societies and credit unions are far from immune to the complex pressures facing all businesses, including financial firms. Perhaps the most impactful issue

When digital innovation in banking is discussed, a great deal of attention is typically paid to up-start challenger banks operating in the digital space. It is true that these firms have been pioneering when it comes to digital transformation, but building societies and credit unions are also increasingly embracing the power of digital.  While many

If we were to have made note of the most commonly used phrase at FTT Building Societies on 21st October, it would most likely have been “lovely to virtually meet you”, or “your microphone is still on mute”, or perhaps “we’ll have to have a drink in person one of these days!” But beyond these