Innovation has been the hallmark of the banking industry in recent years. From the rise of challenger banks that offer high-levels of customer experience to the growth of banking-as-a-service and advanced forms of customer authentication such as biometrics; there seems to be no stopping the wave of innovative products, solutions and services on offer in

Pioneered by digital innovators like WeChat, Alipay and Grab, the rise of all-in-one applications is showing no sign of slowing down. It’s not difficult to see the value of frictionless so-called super apps where users can do everything from order takeaway food, hail a taxi, pay utility bills and play games. Customers don’t have to

Building societies are nothing without their communities. This has always been the case for the sector, widely lauded for its personalized and cooperative approach to banking and customer service. The challenge building societies face now is maintaining that level of commitment to their communities, whilst incorporating greener strategies and climate-friendly services for members. With the