When digital innovation in banking is discussed, a great deal of attention is typically paid to up-start challenger banks operating in the digital space. It is true that these firms have been pioneering when it comes to digital transformation, but building societies and credit unions are also increasingly embracing the power of digital.  While many

As we look to the future of mutual banking, changing customer expectations mean that improving customer experience will be crucial to the building society’s presence in the community. Technologies have the potential to create seamless and faster customer journeys, as well as improving the suitability and accessibility of products. In this fireside chat from FTT

Does the branch have a role to play in the future of mutual financial services? If so, will it play a different role to that of the past? This panel explored how digital transformation will change the role that the branch will play, transforming it from a universal access point into a relationship and advice

The second edition of FTT Building Societies on 6th October was a unique virtual gathering of building societies, credit unions, fintech and tech providers. Our community shared personal experiences of adopting technologies within their organisations and dived deeper into specific technologies to discover the most beneficial solutions and the practicalities of implementation. We opened the

On 6th October, our community of building societies, credit unions, fintechs and tech providers came together for FTT Building Societies. Throughout the day, we explored digital transformation and the future of the mutual banking sector. Our audience participated in a range of polls where they provided their own insights and expertise. We considered the benefits

The question formed the basis of a fast-paced and insightful panel at FinTECHTalents Building Societies on October 21st. Panellists discussed how the foundations of a digital culture, where innovation is embraced and the right talent brought on board, can accelerate transformation. The strength of the discussion came from the wide variety of perspectives represented by

Hali Khan, Vice President – EMEA at Zafin joined us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies. During our chat Hali discussed the fundamental notion of customer-centricity, for financial institutions truly looking to put their customer