As we look to the future of mutual banking, changing customer expectations mean that improving customer experience will be crucial to the building society’s presence in the community. Technologies have the potential to create seamless and faster customer journeys, as well as improving the suitability and accessibility of products.
In this fireside chat from FTT Building Societies on 6th October 2021, Anand and Simon discuss how customer experience is the most important facet when considering which technologies to adopt and this is what has got to drive the digitisation process. They identify some of the key technologies that will disrupt the mutual sector and improve services for members.
Anand Subbaraman, SVP and General Manager, Enterprise Retail – Product, Platform, Technology, Finastra
Simon Beresford, CEO, Teachers Building Society