Does the branch have a role to play in the future of mutual financial services? If so, will it play a different role to that of the past? This panel explored how digital transformation will change the role that the branch will play, transforming it from a universal access point into a relationship and advice hub.
The panel discussed what this means for building societies and credit unions and how to address changing customer expectations, post-Covid. Listen to the full session below, which took place at FTT Building Societies on 6th October.
Lisa Moyle, Director of Strategy and Co-Founder, VC Innovations
Jo Howes, Sales Director, FintechOS
Jon Hull, Independent Consultant – Talent and Resourcing, Principality Building Society
David Marlow, CEO, Nottingham Building Society
Stuart Fearn MBE, Head of Customer Contact, Newcastle Building Society