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The future of the branch – FTT Building Societies

by FTT Team / Tuesday 02 November 2021 / Published in Content
Financial Services

Does the branch have a role to play in the future of mutual financial services? If so, will it play a different role to that of the past? This panel explored how digital transformation will change the role that the branch will play, transforming it from a universal access point into a relationship and advice hub.

The panel discussed what this means for building societies and credit unions and how to address changing customer expectations, post-Covid. Listen to the full session below, which took place at FTT Building Societies on 6th October.

Featuring:

Lisa Moyle, Director of Strategy and Co-Founder, VC Innovations

Jo Howes, Sales Director, FintechOS

Jon Hull, Independent Consultant – Talent and Resourcing, Principality Building Society

David Marlow, CEO, Nottingham Building Society

Stuart Fearn MBE, Head of Customer Contact, Newcastle Building Society


Tagged under: digital transformation, financial services, Fintech Talents, FTT Building Societies, FTT Building Societies 2021, Splash

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