Customer Experience
10 Things we love about FTT Embedded Finance & Super Apps
Tuesday 03 May 2022
Technology changes, coupled with the boom of e-commerce rapidly increased the ability to provide financial products and services directly to small businesses or consumers, at point of demand. No wonder embedded finance is currently the hottest topic in fintech: The industry is taking financial services everywhere. Last Tuesday, our community of innovators and industry change makers,
- Published in Blog, Community, Community & Events, Content, Customer Experience, Diversity and Inclusion, Embedded Finance, Featured, Innovation, Insurtech, Partnership, Payments, Start-ups, Video
Embedded Insurance – Narrowing the protection gap
Tuesday 15 March 2022
According to the FCA’s Financial Lives 2020 survey, 53% of the UK’s population surveyed responded as not having insurance products. This difference between the volume of insurance that is economically beneficial for society and the volume of coverage that is actually purchased, is defined as the protection gap. The impact of this protection gap translates
- Published in Blog, Community, Community & Events, Content, Customer Experience, Embedded Finance, Fintech, FinTech of the Week, Innovation, Insurtech, Partnership, Start-ups
The rise of Super Apps
Tuesday 08 March 2022
Already in widespread use in China and other nations, super apps are yet to reach mainstream appeal across the West. While individual smart phone apps are extraordinarily popular, few of these applications offer more than a few core services to users. In China, WeChat is the definitive super app, with users being able to do
- Published in Blog, Content, Customer Experience, Embedded Finance, Innovation, Partnership, Payments, Regulation
Tooling up for the future of embedded finance
Tuesday 22 February 2022
“Banking is no longer somewhere you go, but something you do” as Brett King said way back in 2012. And it is very much in keeping to what we are seeing across the industry now. From people consciously and proactively reaching out to their financial institutions to contextual channels offering them products that meet their
- Published in Blog, Community, Community & Events, Content, Customer Experience, Embedded Finance, Innovation, Partnership, Payments, Video
The great product re-bundling journey has begun
Tuesday 08 February 2022
Tech-driven banking began innovating and addressing specific needs and was coined “The great un-bundling”. Currently we are seeing trends towards the opposite direction, as fintechs have begun to ‘re-bundle’ some of these innovations in an effort to scale up and increase market share. What are the benefits and challenges of these trends? At FTT Embedded
- Published in Blog, Community, Community & Events, Content, Customer Experience, Embedded Finance, Partnership, Video
Redefining your business model
Tuesday 01 February 2022
As banks globally undertake digital banking transformations, embedded finance is a fast-growing trend that many non-financial companies have begun implementing within their own strategies – but what are the best practices to get this done properly? At FTT Embedded Finance UK & Europe 2021, our rockstar panellists argued about the different approaches to enhancing value
- Published in Blog, Community, Community & Events, Content, Customer Experience, Embedded Finance, Fintech, Innovation, Payments, Video
Why consumers don’t care about fintech
Tuesday 11 January 2022
How can we create payment experiences that inspire genuine brand affection? FTT Embedded Finance UK and Europe presented an exclusive panel discussion with Derek Stewart (Founder and CEO at PAYSME), Otabek Nuritdinov (Co-Founder and CEO at StormPay), Alex Reddish (Managing Director at Tribe Payments) and moderated by Tasneem Harnekar (Global Head of Operations at Alchemy
- Published in Blog, Community, Community & Events, Content, Customer Experience, Embedded Finance, Payments, Video
From picking potatoes to humanising the digital economy – Fintech Leaders Series
Tuesday 10 August 2021
From picking potatoes to humanising the digital economy – Fintech Leaders Series Leaders build companies and create products and inspire teams in large and small organizations in many different sectors around the world. They are the type of people that not only produce great results but attract and retain talent that go on serve as
- Published in Blog, Community & Events, Content, Customer Experience, Fintech, Innovation, Interviews
Customer Experience is the Name of the Customer Loyalty Game
Tuesday 03 August 2021
Customer Experience is the Name of the Customer Loyalty Game Nowadays, capturing customers’ attention and loyalty is more complex than simply creating a well-functioning product accompanied by a catchy slogan. Consumers are constantly inundated with information from physical and digital sources across multiple channels, and at times, simultaneously. As a result, attention spans are shrinking
- Published in Community & Events, Content, Customer Experience, Embedded Finance, Featured, Fintech, Innovation
Fintechs and AI – A smart move for building societies and credit unions
Tuesday 27 July 2021
Fintechs and AI – A Smart Move for Building Societies and Credit Unions There’s seemingly no end to the business applications of artificial intelligence. From fraud detection to forecasting sales and analysing consumer behaviour, AI has rapidly become a powerful tool for enterprises across the world. In recent years, building societies and credit unions have
- Published in AI/Machine Learning, Content, Customer Experience, Featured, Fintech, FTT Building Societies, Identity, Innovation, Opinion, Robotics