Hailed as an effective way to get industries like travel and events moving again, vaccine passports have received a great deal of interest from national governments and travellers looking to go abroad, as well as apprehension by some on privacy grounds. The concept behind a vaccine passport is simple. Through either a physical pass or

Know-Your-Customer (KYC) checks have long been associated with high levels of customer friction. Traditionally, these assessments were largely carried out by financial institutions, looking to conduct due diligence and safeguard against the legal consequences of financial crime. Creating a seamless customer journey was not a priority when designing legacy systems for identity proofing. Until recently,

Disruption, stress tests, market shocks – none of these words and phrases are unfamiliar to those who work in financial services. However, reading an academic paper from a leading business school or listening to a buzzy keynote address is very different from living through the events that underpin these words. The 2020 global pandemic, caused