Elliot Limb, Chief Customer Officer at Mambu joined us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies.
We chatted about ‘knowns and unknowns’ in the future of banking and reflected on the accelerated adoption of digital solutions in recent months. From Elliot’s perspective, the pandemic, “has not expedited technology, but it has expedited its adoption.” Abstract concern about a distant digital-first future, has been replaced by the sudden reality that we are no longer able to conduct daily interactions the way we have been. This has drastically shifted mindset and expedited change across the Financial Services sector.
Mambu powered the latest edition of our Vox Pop report, focusing on digital progress across the UK’s Building Societies. During our FTT Chat, I asked Elliot to shed some light on why this sector is of great importance for Mambu. He explained that Mambu began in micro-finance. The company way built with the goal of enabling inclusion, ensuring organisations don’t need large technical teams, or extensive budgets in order to develop new solutions. If Building Societies could take advantage of this, and embrace the agility a composable platform would provide, they would be able to create bespoke solutions to suit their digital needs.
Our chat closed with some thoughts on community. Elliot noted that we are seeing a “return to relationship banking”, which many large banks moved away from as their demographic widened. Surely Building Societies with their loyal and stable member-base would be in a strong position to take full advantage of this trend?
Watch the full interview below: