• Home
  • Who Attends?
  • Speakers
  • Key Themes
  • Agenda
  • Download Prospectus
  • Plan your visit
  • Register Now

Fintech Talents

Fintech Talents

Kallyas is an ultra-premium, responsive theme built for today websites.

T (212) 555 55 00
Email: sales@yourwebsite.com

Your Company LTD
Street nr 100, 4536534, Chicago, US

  • Home
  • STAGES
    • FTT Open Finance
    • FTT Embedded Finance UK & Europe
    • Future Identity Festival
  • Agenda
    • FTT Open Finance
    • FTT Embedded Finance UK & Europe
    • Future Identity Festival
  • Who Attended
    • SPONSORS
    • SPEAKERS
    • ATTENDEE LIST
  • Register your interest
  • Image Gallery
    • Party Pictures

Content

STAY TUNED

The merchant experience of PSD2

by Our Community / Tuesday 05 October 2021 / Published in Content
Fintech event london

Global identity verification and fraud prevention provider Ekata, explore the findings of a survey in which they interviewed top global merchants on their experiences surrounding PSD2.

The revised Payment Services Directive (PSD2) went into effect this past January 1st for many countries across Europe. The payments ecosystem had been hard at work for the past year setting up their compliance for the new regulation. Now that the time has come to see the interactions play out, we wanted to investigate the merchant experience throughout 2021.

For merchants transacting in real-world goods, the online channel was generally a small subset of their total revenue. Once Covid-19 hit and all the shopping behaviours of 2020 impacted their business, most merchants became digital-first by necessity. This also means that understanding digital risk, fraud and PSD2 has happened incredibly fast for most companies.

The opportunity to lead in customer experience and trust

PSD2 Strong Customer Authentication (SCA) provides rich opportunities for everyone in the payments ecosystem to strategise and win long-term:

  • Issuers want to stay “front of wallet”. Thus, it’s in their best interest to focus specifically on the customer experience and reduce any friction experienced by the consumer that could lead to an abandoned transaction.
  • Acquirers/PSPs want to develop new fraud capabilities (real-time fraud checks, Transaction Risk Analysis (TRA) etc.) and differentiate against an increasingly commoditised space.
  • Merchants want to increase conversion and do so by building frictionless experiences that keep the consumer returning to make additional purchases.
  • Everyone wants increased authorisation rates because, ultimately, this key business signal is tied to the bottom

The Survey

Ekata and Allyiz  (formerly STRATGranat) interviewed top global merchants on their experiences in the first months of 2021 to understand their strategy around PSD2, and learn how they are actively monitoring and assessing SCA performance to drive better customer experience and trust.

Of these merchants, 90% were truly global and 10% were spanning various European countries. In order to ensure good SCA knowledge, we focused on people in Payments roles.

Key Findings

Most merchants are taking things one month and one country at a time. 85% of them shared their key business metrics with us:

  • Less than 50% of merchants are actively monitoring performance, mainly because of a lack of data available from their providers.
  • Digital merchants are monitoring their transactions the closest and have the detailed insights in how different countries and issuers are performing.
  • Low value and TRA exemptions together make the bulk of exemptions applied.

The 3DS version landscape is highly fragmented across the payment ecosystem in all European countries and across the global merchants.

  • 12% of merchants are restricted on which version of 3DS they can use due to a provider or technology limitation
  • This limitation also translated to an inability to leverage exemptions for many merchants, even where 3DS 2.0 (and above) is being used.
  • Only four merchants are not leveraging 3DS 1.0 and only five are not leveraging 3DS 2.0 (and above) at all.

You can access our full study here to understand in more depth what global merchants are seeing in the market. The ultimate temperature check on all the effort undertaken by the various payments players in the ecosystem.
_______________________________________________________________________________________________________________________

Ekata are a sponsor of the Future Identity Festival 2021, a hybrid experience taking place November 15th & 16th.


Tagged under: digital identity, fraud prevention, identity verification, PSD2, Regulation, Splash, strong authentication

Recent Posts

  • Using technology to support sustainable, headache free growth

    ...
  • crisis bred financial services

    Crisis-bred financial services in a post-pandemic world

    ...
  • In conversation with Assure Hedge at FTT Embedded Finance & Super Apps 

    We recently brought together a community of inn...
  • identity verification interview

    Remote identity verification is shaping the future now

    On 26th April at Future Identity Finance, Laura...
  • lending event

    FTT Lending 3.0 Onsite Interview with Raffaela Kestel

    On 30th March our community came together for F...


  • Home
  • Events
    • Fintech Talents North America 2022
    • FTT DeFi 2022
    • FTT Embedded Finance – North America 2022
    • Fintech Talents Nordics 2022
    • FTT Building Societies 2022
    • Fintech Talents London 2022
    • Future Identity Festival 2022
    • FTT Lending 3.0 2023
    • FTT Embedded Finance UK & Europe 2023
    • Future Identity Finance 2023
  • On-demand Content
    • Interviews
    • Opinion
    • Videos
    • Digital reports
  • VC INNOVATIONS – Accelerated Marketing
  • facebook
  • linkedin
  • youtube
  • twitter

GET IN TOUCH

T 0208 0045 517
Email: info@vcinnovations.co.uk

VC INNOVATIONS
1 Quality Court, London WC2A 1HR

Open in Google Maps

QUICK LINKS

  • Home
  • About VC INNOVATIONS

Connect with us

  • facebook
  • linkedin
  • youtube
  • twitter

RECENT POSTS

  • Using technology to support sustainable, headache free growth

    ...
  • crisis bred financial services

    Crisis-bred financial services in a post-pandemic world

    ...
  • In conversation with Assure Hedge at FTT Embedded Finance & Super Apps 

    We recently brought together a community of inn...
  • Privacy Policy
Fintech Talents

© FinTECHTalents 2021. All Rights Reserved.



TOP
Apply now



Register your interest



Complimentary pass



Rockstar pass

Get your Rockstar Pass


Virtual Free Pass



Virtual Premium Pass



Virtual premium + VIP dinner



Virtual premium pass + VIP dinner

Virtual Premium Pass

Register your interest





Virtual Premium Festival Pass



Rockstar Festival Pass



Pay your deposit


Premium Pass

Get Your Rockstar Pass


Re-subscribe



Enquire Below



Reserve your Place



Apply for your Free Pass



Discounted Pass - Apply Now



Discounted Pass - Apply Now



Standard Pass(es)

Premium Pass(es)

Free Pass - Apply Now



Premium Pass(es)

Standard Pass(es)

Virtual Premium Pass(es)

Premium Pass



Building Societies & Credit Unions Free Pass



Standard Pass



Virtual Premium Pass - Buy Now



Apply Now



Apply now



Download the Report



Apply Now



Free Pass - Order Now



Free Pass - Apply Now



Rockstar Festival Pass - Buy Now



Fintech Talents pop up pricing table 1



Apply Now









This website uses cookies to give you the best experience. Agree by clicking the 'Accept' button. Read our Privacy Policy.