The Fintech Talents team, along with our partners at Marqeta, set off on an epic road trip to explore growing European fintech hubs. Three cities in one week – Paris, Stockholm and Berlin – yielded fantastic insight and the opportunity to speak to leading innovators along the way.
During the Paris stop of the Fintech Talents Road Trip, Martin Sladecek, the Director of Digital Strategic Studies at Société Générale, shared his thoughts on open banking and digital wallets. He believes the upcoming European Digital Identity Wallet regulation will be the cornerstone in connecting banks and service and product providers with users to create a seamless customer journey for all parties with just one click (or facial ID request!).
By 2024, all EU member states must make a Digital Identity Wallet available to every citizen who wants one, something which Martin believes will transform banking as we know it. It will move us into a world that is far more customer and user-friendly.
Martin also touches on conversational AI and the use of ChatGPT. He feels whilst it has uses in more general areas, such as FAQs or contact centre queries, for example. When it comes to deploying AI for more sensitive data, Martin has reservations. Banks are built on trust and until this can be ensured from AI, should its application be limited?
Société Générale is a French-based multinational financial services company founded in 1864. Committed for many years to an ambitious digital transformation, it has built the technological and cultural foundations necessary for all its core businesses, functions and regions.
Want to hear more about digital wallets, digital identity, conversational AI and sustainable finance? Join us at the next Fintech Talents Festival on 13 & 14 November at the Brewery in London.
