Unlocking efficiency in lending: Ben Ussher-Stanley, Principal Solutions Specialist, nCino
At FTT Lending we sat down with Ben Ussher-Stanley, Principal Solutions Specialist at nCino to discuss how financial institutions can transform their operations through smarter digital tools. As a global leader in digital lending and onboarding, nCino supports over 1,400 institutions worldwide with a platform designed to improve speed, accuracy, and customer experience—while also managing risk and cost more effectively.
Ben noted that many institutions still rely on outdated processes to manage complex workflows—mixing legacy systems with spreadsheets, manual data entry, and patchwork solutions. This often leads to duplicated efforts, delays, and rising frustration for both customers and internal teams. nCino’s mission is to eliminate that friction. Whether in commercial, corporate, or mortgage lending, the platform simplifies complex processes, automates repetitive tasks, and enables organisations to redirect human effort toward higher-impact activities
Artificial intelligence is playing a growing role in this transformation. But, as Ben explained, it’s not about hype—it’s about meaningful integration. nCino uses AI to support key activities like credit analysis, document review, and process tracking. For example, AI can generate the first draft of a credit memo or identify missing documents in real time. These are practical, results-driven applications that are already helping teams make faster, more informed decisions. The roadmap for 2025 includes even deeper innovation across onboarding and ongoing client monitoring.
Looking ahead, nCino’s focus is clear: helping institutions optimise not just their systems, but their people. By leveraging intelligent technology, banks can reduce inefficiencies, empower staff, and deliver exceptional service in a fast-changing financial environment. As Ben put it, the future of financial services is about making the most of every minute and every resource and nCino is helping organisations get there.
Want to hear more? Watch the full interview with Ben Ussher-Stanley to dive deeper into the conversation.
Join us at the FTT Fintech Festival on 10-11 November at The Brewery, London. Engage in insightful discussions on the latest trends and opportunities shaping the future of fintech. Don’t miss this chance to connect with industry leaders and explore the innovations driving change in financial technology.
