Exploring the Future of Mutuals
Last November at FTT Mutuals, we were delighted to be able to chat to Cinzia Basile, Chairman and President at My Community Bank. Cinzia has been leading one of the largest credit unions in the UK for over seven years. Their primary mission is to meet the needs of customers in underserved markets, ensuring that they can offer members alternatives to more predatory lending products like payday loans.
My Community Bank is unique amongst other mutuals as a core part of their strategy is to leverage technology to deliver more for customers. But they are also clear that they won’t lose the human touch that is a feature across the mutual sector.
Where do mutuals stand versus the growing universe of neo banks? As neo banks begin to reach out to financially underserved communities, will they put purpose over profit when it comes to meeting the needs of (potentially) financially vulnerable customers? Listen to the full interview below as Cinzia shares her thoughts from the session: Beyond Banks: Exploring Mutuals and Neo Banks.
Want to learn more about digital transformation and its impact on lending – a crucial part of the portfolio of the financial products relied on by so many? Join us at FTT Lending taking place on 19th March in London. Engage in lively discussions tackling the key opportunities and challenges lenders and borrowers face today.
Are you passionate about the mutual sector? Get in touch with us as we start working on the trends and technologies shaping the future of the sector at the 2025 edition of FTT Mutuals.
