Fintech Talents

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Scenes from the Fintech Talents Road Trip: Open finance for the customer experience   

by Katie Pollitt / Tuesday 25 July 2023 / Published in Blog

The Fintech Talents team, along with our partners at Marqeta, set off on an epic road trip to explore growing European fintech hubs. Three cities in one week – Paris, Stockholm and Berlin – yielded fantastic insight and the opportunity to speak to leading innovators along the way. 

During the Berlin stop of the Fintech Talents Road Trip, we caught up with Matteo Gamba, Head of Product for Payment and Fraud at Wayfair, who focsses on finding the right payment methods for customers. He is working to build the perfect customer experience by making sure the payment process is in no way problematic, whilst also trying to give customers a better way to shop by providing solutions that can actually help them complete their purchase. 

When it comes to innovation, Matteo has a keen interest in open banking and how it has evolved in recent years. He notes how in Europe where the drive for open banking has come from both  regulation but also from consumer brands actively pushing for it. Like many others, he can see the potential open finance can have on a customer’s shopping journey. 

Matteo goes on to explain how this and the crypto world are trends to watch, although he doesn’t believe that either are quite there yet from both a consumer and market adoption perspective. 

Wayfair is a large enterprise merchant selling furniture and homeware across 5 markets; the US, Canada, UK, Germany and Ireland.  

Listen to the full interview below to hear what other industry trends Matteo expects to see in the near future.

Join c-level executives, founders and technology leaders from across financial institutions, fintechs and technology providers at the FTT Fintech Festival on the 11th – 12th November 2024 at The Brewery, London as we explore the digital transformation of the financial services landscape. From their analysis of the macroeconomic context to the drivers of changing customer behaviour, their views will help set the scene for an ever-evolving industry.

Find out more and register here.

 

About the author

  • Katie Pollitt
    Katie Pollitt
    Portfolio Lead - Fintech Talents, VC Innovations

    Katie Pollitt is the Fintech Talents portfolio lead, leading on all FTT event properties across the year, including the FTT Festival and Road Trip. Katie regularly contributes to blogs and articles exploring the latest innovations in fintech and is particularly interested in AI applications within the BFSI landscape.

    View all posts

 


Tagged under: #fttroadtrip, fintech, open finance, Splash

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