INSIGHT, INTERVIEWS & INTERESTING STUFF

Your resource for the very best FinTech experts, thinkers and creators

Follow our blog for expert insights into the FinTech sector. Read on for articles, news and thought leadership pieces on a selection of trending topics, including AI, VR and robotics

FinTECHTalents ‘What’s on?’

Watch to find out what we have in store for our community this week:
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Customer service in a crisis

In the normal run of events, customer service failures (long waits on hold, being given the wrong information, bouncing around from agent to agent) are ample fodder for water cooler conversation and complaints. In a crisis, they can be devastating to customers (individuals and businesses alike) in distress, who need fast and accurate responses. The
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Roger Vincent, Chief Innovation Officer and GM at Trade Ledger looks at the current state of global trade and the impact COVID-19 will have going forward. Global trade growth has been slowing massively since the financial crisis – with Coronavirus, the latest setback, causing a huge credit crunch amongst Chinese businesses. But, even though it
Meaghan Johnson, founder of customer experience and strategy consultancy, Digital Magss examines how incumbent banks are responding to the current global pandemic.  I’ve been glued to all sorts of new outlets over the past month. As I write this, I am currently in Nicaragua waiting for our rescue flight provided by the German government. We
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In our ongoing series, our FinTech of the Week is AccountScore, an analytics business which provides actionable insights and analytics on bank transaction data for clients – typically banks and financial services companies who want to learn more about their customers, prospects and applicants. Ahmed Amin, Sales Director, AccountScore, discusses the ever evolving Open Banking
Meeting the needs of the 24/7 customer through empowered staff with the best tools. Bold 360 brings us on the modern customer journey and highlights both their evolving expectations and how to satisfy them, winning both loyalty and competitive advantage in the process. We sit down for a special Q&A with Celine Allain, Financial Services
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A Five Generation Workplace

Populations that are both living and working longer are having a profound impact on the workplace. As many of us sit in our homes working instead of our offices, it is clear to us that the world of work is changing. Although a pandemic has necessitated and accelerated remote working arrangements, it is worth remembering
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In the past whenever we have discussed the future of work the idea of remote working often emerges. Whether it be a simple ‘working from home’ arrangement or a full on ‘digital nomad’ existence, working free of a physical office or set working hours was often touted as a progressive choice for people who wanted
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In our ongoing series, our FinTECHTalents FinTech of the week is Credit Kudos, a credit reference agency that helps lenders make better and faster credit decisions using Open Banking data. Freddy Kelly, CEO of Credit Kudos discusses how they are better than traditional credit bureaus, how Open Banking underpins their banking model, how they build
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