Follow our blog for expert insights into the FinTech sector. Read on for articles, news and thought leadership pieces on a selection of trending topics, including AI, VR and robotics
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Being AI first does not mean AI everywhere – Claudia Zheng from Checkout.com
Wednesday 07 October 2026
AI transformation is moving quickly, but for businesses the challenges is no longer simply about adopting AI. It is knowing where it can genuinely add value and how to build trust around it. At FTT AI Transformation in June, we sat down with Claudia Yun Zheng, AI Transformation Lead at Checkout.com, she discussed the shift
- Published in Video
Festival fever builds as the FTT Fintech Festival returns to London
Thursday 01 October 2026
Thursday 1st October 2026, London: The FTT Fintech Festival, Future Identity Festival, FTT Mutuals, FTT AI Transformation, FID Fraud & FinCrime and FID IAM return to The Brewery, London, on 9th – 10th November 2026, welcoming an expected 2,500+ attendees from across financial services, technology, and the wider innovation economy for the UK’s largest fintech
Rethinking how businesses change with Xiang Fan from NatWest
Thursday 24 September 2026
At FTT AI Transformation in June, Xiang Fan, Director of Transformation at NatWest, shared a perspective on AI transformation that goes well beyond technology. With experience leading investment programmes across operations, front office and risk management, Xiang has seen first-hand that successful transformation is rarely about introducing a new tool and hoping for the best.
- Published in Video
Nobody is asking their bank for a bot. Snappi Bank on how AI supports a more human experience
Tuesday 15 September 2026
At FTT AI Transformation this summer, we spoke with Ioanna Tsekoura, Head of Customer Experience at Snappi, Greece’s first licensed neobank. With a career rooted in understanding people, Ioanna is now leading customer experience at a bank built from the ground up. As she explains, the opportunity to design a new banking proposition from scratch
- Published in AI/Machine Learning, Customer Experience
Building AI that works at scale with Savita Nanda from Rabobank
Tuesday 08 September 2026
AI adoption in financial services is moving beyond experimentation, but scaling AI-powered customer experiences still presents a fundamental challenge: how can organisations innovate without losing control? At FTT AI Transformation in June, Savita Nandan, Strategic Portfolio Manager at Rabobank, shared her perspective on what it takes to make AI adoption work at scale. For Savita,
- Published in Video
Where AI is taking SME lending next? with Mario Husha, CTO, Lovey
Wednesday 02 September 2026
AI is moving at a pace that can leave regulation, infrastructure and even internal teams playing catch-up. But that doesn’t mean that lenders should slow down. Lenders need to be smarter about where AI should be introduced. We had a chat with Mario Husha, CTO, Lovey at FTT AI Transformation in June. Mario shared how
- Published in Blog
Margus Simon, Komerční Banka: The risk of AI? Not innovating fast enough
Friday 21 August 2026
We sat down with Margus Simon Chief Digital Officer, Komerční Banka at FTT AI Transformation last June to discuss the shift AI is bringing to financial services. Margus has spent the last seven years leading a complete modernisation of the institution. Under his leadership, the bank replaced its core banking system, rebuilt digital channels, modernised
- Published in Blog
From resistance to excitement – How to make AI work with Lucile Flamand
Wednesday 19 August 2026
We sat down with Lucile Flamand for a chat about what really makes AI transformation stick. As the former Chief Transformation Officer at Bibby Financial Services, she was responsible for overseeing transformation initiatives across nine countries, Lucile discovered that resistance to AI stems less from change management challenges and more from an education gap. People
- Published in Blog
From experimentation to enterprise value with Covecta
Friday 07 August 2026
One message stood out at FTT AI Transformation: the conversation around AI agents has shifted from exploration to execution. Speaking with us at the event, Ben Thomas, Founder and CRO, Covecta, explored how organisations can move beyond abstract discussions and focus on the practical realities of deploying agentic AI across banks and lending institutions. Ben
- Published in Blog