On 30th March our community came together for FTT Lending 3.0, where we explored the key trends, innovations and technologies that are powering the future of lending.
During the day, our Chief Strategy Officer and Co-Founder, Lisa Moyle, sat down with Anna Porra, European Strategy Director at Marqeta. The two discussed the key highlights across the day and the most exciting trends that Anna had picked up from the sessions.
One of the key trends that Anna highlights focuses on customer demands. From both a consumer or business perspective, customers are becoming more demanding – they want flexibility and transparency, as well as a more rounded, holistic level of service. This has driven the rise in new players entering the market and old players who are now reinventing themselves to address the changing customer expectations. We are also seeing new players that were not originally financial service providers, now embedding finance into their offerings. This new ecosystem is resulting in a more holistic and long-term relationship with customers.
Listen to the full interview below, where Anna expands on what lending 3.0 really means, the convergence between payments and lending, driving data access, flexibility, and transparency.