Responding to social need, Building Societies set out to offer something new – a collective way to help members achieve financial goals.
Fast forward over 200 years and Building Societies remain proud pillars of their communities. Regardless of scale, they are committed to providing services which meet genuine need and don’t leave anyone behind.
This purpose will not change any time soon. But the way in which they fulfill it will evolve.
No organization can escape the current pace of technological change. Digital solutions have quickly become an expected aspect of daily interactions, which the recent international pandemic has escalated to a necessity.
Each on a unique digital journey, Building Societies are looking to harness transformative technologies and fintech solutions, empowering them to continue delivering the best outcomes to current and future customers.
These institutions may be long-established, but their potential for innovation should not be overlooked.
Innovation is wherever you build it, and a digital future has infinite possibility.
If customer confidence in the process can be built, Open Banking could present a real opportunity for data driven insights to inform the Building Society product offering. It has the potential to improve services and open the door to holistic wealth management.
Machine learning, digital identity, automation and other technologies could be set to shake up the world of residential mortgages and SME lending. How do these innovations fit into the process alongside experienced lenders and intermediaries?
Technology, while an enabler for some, may be an inhibitor for others. Even in a new world of remote working, the Building Society approach requires technology to augment, rather than replace the trusted human interaction many members value.
The challenges facing Building Societies as innovators vary depending on their structure, culture and scale. Which route – in-house development, 3rd party partnership, purchasing fintech – is best to overcome legacy, meet regulation and produce gradual, scalable change?
Building Societies look beyond efficiency and profitability, striving to only implement digital change which has measured, positive impacts for the communities they serve. How can innovation drive inclusion, diversity and sustainability, rather than being for innovation’s sake?
How can Building Societies develop their product offering to reflect an evolving socio-economic climate and a growing appetite for digital-first services. How can they bring on board the right digital expertise to make innovation work for staff and customers?
Panel - Innovation is wherever you build it
Panel - The changing landscape of lending
Panel - Is culture the key to digital success?
Panel - Accelerating innovation through partnerships
Panel - Customer at the heart of digital transformation
Panel - Driving financial wellness and resilience
Opening Keynote - Elliot Limb, Chief Customer Officer, Mambu
Interactive session - James Barker, General Manager, UK & Ireland, Mambu
Interactive session - George Winch, Senior Director, Partnerships, Zafin
& Gaurav Bose, Director, Solution Consulting, Zafin
Fireside chat - John Salter, Head of Client Management, ClearBank &
Andrew Rabbitt, CEO and Co-Founder, incuto
I’m working to implement digital transformation and FinTech at a Building Society. But why should I be part of this event?
I’m from an innovative FinTech company and want to explore opportunities to collaborate with Building Societies. But what can I gain from being part of this event?
An opening keynote powered by our festival headliner Mambu.
Building Societies strive to put their members at the heart of everything they do. Any digital innovation has to be driven by improved experience – creating meaningful interaction and a seamless journey for customers. Discover how mobile apps, digital identity solutions and conversational AI are enhancing every stage of the relationship between a building society and its members.
Mortgage lending is a long-term, core service provided by Building Societies, who are able to offer unique and complex products depending on specific customer circumstances. Many societies are now looking to implement new technologies to work alongside trained mortgage advisors and create a better journey for customers, brokers and lenders.
Discover how Principality Building Society designed a digital response to allow their members to apply for mortgage payment holidays, supporting them through an unprecedented time of personal and financial upheaval.
Discover the digital journey taken by Lead Bank, a community bank based in Kansas City, in the United States. Explore challenges, goals and experiences in common with the mutual banking sector in the UK.
Hear from smaller building societies, credit unions and community banks with their eyes on the horizon, as they prepare to pivot towards digital. What are the necessary first steps to getting started on this journey? How can organisations overcome organisational challenges, cut through the hype surrounding new technology and embrace the right digital drivers for success.
Creating the foundations of a digital culture, where innovation is embraced and the right talent brought on board, could allow Building Societies to accelerate transformation. How can an innovation mindset work alongside existing structural, cultural and regulatory constraints and bring about change?
Digital transformation needs to enhance and not take away from the mission Building Societies are trusted to deliver on – driving financial inclusion and resilience and empowering members to reach financial goals at all stages of their lives. Can innovation have a measured, positive impact on the communities Building Societies serve, rather than being for innovation’s sake?
The million-dollar question – how can smaller institutions leverage the benefits of wider transformation across the financial services industry? Can Building Societies make use of Open Banking or work in partnership with FinTechs to quickly bring digital services into play and expand their product offering.
Join James Barker from Mambu for an interactive discussion session focusing on how building societies and credit unions can leverage composable banking to thrive in times of uncertainty.
Join Gaurav Bose and George Winch from Zafin to discover how to understand your products better, bring new products to market quicker with full regulatory control and offer products to your members at relationship-based prices. With loyalty-based rewards and tailored product bundles, there is the potential to provide a rich digital experience that members cannot get from the high street.
In this interactive Fireside chat, John Salter from ClearBank and Andrew Rabbitt, incuto will discuss the important role Community Banks have played, and continue to play, during the current COVID-19 crisis. The pair will also look ahead to consider what Community Banks can do to make themselves the go-to for people’s banking needs in the future.