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The Journey to Digital Transformation Continues...
At Fintech Talents we are on a mission to unite leaders from building societies, credit unions, technology providers and fintechs – all with a vision to transform and future proof the UK’s mutual banking sector.
Join a community of innovators as we explore the obstacles and opportunities that lie ahead.
UK Customers served by 43 Building Societies
Satisfaction rate from Building Society customers
Held in savings with a Building Society
Of all UK mortgages provided by a Building Society
Has a financial relationship with a Building Society
Responding to social need, Building Societies set out to offer something new – a collective way to help members achieve financial goals.
Fast forward over 200 years and Building Societies remain proud pillars of their communities. Regardless of scale, they are committed to providing services which meet genuine need and don’t leave anyone behind.
This purpose will not change any time soon. But the way in which they fulfill it will evolve.
No organization can escape the current pace of technological change. Digital solutions have quickly become an expected aspect of daily interactions, which the recent international pandemic has escalated to a necessity.
Each on a unique digital journey, Building Societies are looking to harness transformative technologies and fintech solutions, empowering them to continue delivering the best outcomes to current and future customers.
These institutions may be long-established, but their potential for innovation should not be overlooked.
Innovation is wherever you build it, and a digital future has infinite possibility.
The challenges facing Building Societies as innovators vary depending on their structure, culture and scale. Which route – in-house development, 3rd party partnership, purchasing fintech – is best to overcome legacy, meet regulation and produce gradual, scalable change?
Building Societies look beyond efficiency and profitability, striving to only implement digital change which has measured, positive impacts for the communities they serve. How can innovation drive inclusion, diversity and sustainability, rather than being for innovation’s sake?
How can Building Societies develop their product offering to reflect an evolving socio-economic climate and a growing appetite for digital-first services. How can they bring on board the right digital expertise to make innovation work for staff and customers?
If customer confidence in the process can be built, Open Banking could present a real opportunity for data driven insights to inform the Building Society product offering. It has the potential to improve services and open the door to holistic wealth management.
Machine learning, digital identity, automation and other technologies could be set to shake up the world of residential mortgages and SME lending. How do these innovations fit into the process alongside experienced lenders and intermediaries?
Technology, while an enabler for some, may be an inhibitor for others. Even in a new world of remote working, the Building Society approach requires technology to augment, rather than replace the trusted human interaction many members value.
I’m working to implement digital transformation and FinTech at a Building Society. But why should I be part of this event?
I’m from an innovative FinTech company and want to explore opportunities to collaborate with Building Societies. But what can I gain from being part of this event?
CEOs from across the mutual banking landscape discuss the methods mutuals are employing for a clearer, adaptive, and successful future.
Des Moore, CEO, Cumberland Building Society
William Carroll, CEO, Monmouthshire Building Society
Emma Norledge, Deputy CEO, Wave Community Bank
Dónal Traynor, Group CEO, Community Finance Ireland
Brendan Gilmore, Managing Director, BPG Strategy (Moderator)
Can the UK market its mutuals in a similar fashion to the US?
Josh Rowland, CEO, Lead Bank
Often considered a blight on the modern financial institution, are legacy systems in need of erasure or a reboot? Rockstar speaker Manila McLean gives us the rundown on how their team have approached their own tech stack and how that supports their broader digitization objectives.
Manila McLean, CIO, Newcastle Building Society
Time for a quick break! Grab a tea or coffee!
Discussing the need for further development of financial education initiatives and targeted aid to better support members
Our panel looks at the ways community banks can lead in aiding the vulnerable, cushion the blow of the cost-of-living crisis and push for innovation where it’s needed most.
Jonathan Turner, Technology Strategy and Innovation Lead, Fair4All Finance
A detailed overview of the resilient processes mutual institutions need to adopt cross-branch and cross-division, if they are to provide security for members and retain their trust.
Chris McEvoy, Security & Resilience Officer, Nationwide Building Society
Learning to thrive in the mutual landscape under the pressure of ever-evolving regulatory standards and parameters.
With the cost-of-living crisis rearing its head for winter, the mutual sector is putting more time than ever into providing sustainable solutions, partnering with eco-centric fintechs and building greener platforms for members, prospective and loyal. Our panellists look into the potential conversion opportunities this brings, as well as the issues surrounding company greenwashing.
Jonathan Evans, National Accounts Lead, Skipton Building Society
Richard Rothwell, Commercial Development Manager, Leeds Building Society
Looking at how building societies and credit unions can utilize the Property Data Framework to better augment and streamline their mortgage processes.
Maria Harris, Chair, Home Buying & Selling Group
Attracting new members to your organisation is a lot more hands-on than it perhaps used to be, with recent generations of consumers demanding a mindful, more sensitive approach to social issues and their overall ESG frameworks. Our panellists discuss the ways in which the mutual sector, famed for its customer-service and communal ethos, can build sustainable, inclusive initiatives and encourage members, old and new, to get involved in the quest for a broader community goals.
Zahoor Ahmad, Head of Social Mobility, Inclusion & Belonging, Co-Op
Chris McEvoy, Security & Resilience Officer, Nationwide Building Society
Facing down concerns around cyber security with a forward-thinking discussion of the fundamental attitudes and processes of a well-oiled mutual infrastructure
Time for a quick break! Grab a tea or coffee (…or a famous festival craft beer!) before the final sessions of the day.
Despite the abundance of brilliant FinTech providers and solutions, the mutual sector needs to reassess their stacks to ensure a future proofed and up-to-the-job tech infrastructure
Our rockstar panel closes the first day with an engaging debate about the ever-evolving mutual product expansion trend. How can the sector broaden its arsenal whilst protecting their roles as a trusted provider for members?
Our panellists discuss the challenges of workplace reshuffles, cross-duty job roles and the great post-covid reset. With traditional branches coming into question and the popularity of hybrid working, how can the sector stay afloat?
Providing financial education to members should be on the top of every credit union’s to-do-list. But how can they achieve this with such rapid changes in the FinTech landscape and the banking sector as a whole?
Time for a quick break! Grab a tea or coffee!
Mortgages. The mutual bank’s bread and butter. Explore the inspirations behind the latest initiatives in lending and home-buying.
Jennifer Johnson, Deputy Secretary General, EMF-ECBC
Tony Hall, Head of Mortgage Sales, Saffron Building Society
John Scrivens, Intermediary Development & Leadership Professional, Skipton Building Society
Making sure members are looked after from the moment they’re onboarded is crucial to retaining trust and developing their financial portfolio in line with the business. With newer generations finding their needs met in neo banks and challenger institutions, how can this be maintained and built on?
Honing in on the tactics and trajectories credit unions are utilising in anticipation of future developments.
Matt Bland, CEO, The Co-Op Credit Union
Exploring the need for clarity and collaboration with regulatory bodies in the funding cycle.
Consumer tech attitudes have coalesced to lean more on the all-in-one model of Big Tech companies, integrating all products and services into one streamlined space. How is this affecting the mutual sector and its traditional values? Does this trend spell the end for physical branches or will there be a renaissance for a more staggered and tangible approach to banking?
Time for a quick break! Grab a tea or coffee (…or a famous festival craft beer!) before the final sessions of the day.
Wrapping up this year’s event, our panellists ponder the state of their communities, the saturated FinTech market and the future of finance.
Fireside chat - Digital Transformation in Building Societies
Energy efficient mortgages, supporting a green renaissance
Countdown to the Fintech Talents Festival
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