Disruption has been a buzz word in many industries, including financial services for some time. In the old world, innovators were the purveyors of this change. Today’s current environment will have a dramatic impact on both challenger and incumbent financial institutions alike.
How is the financial industry responding to the global pandemic? How are customer needs being met? What will be the ‘new normal’ for banking – from a customer-centric point of view – post COVID-19?
Along with our partner, FintechOS, we aimed to gather a snapshot of views and insights from senior leaders in our industry to determine how our industry is being shaped during these unusual times.
We asked our ‘Vox Pop’ featured leaders the following questions: