Given the continued global health crisis, the way financial institutions work has had to shift dramatically and at short notice. Yet demand, in terms of customer servicing, has never been greater. This is a make-or-break opportunity for providers to demonstrate that they can meet customer need and retain their loyalty and trust.
Many of the behavioral and organisational changes that we are seeing are permanent. In this roundtable we will explore the ways in which the future of work is evolving. Join us as we discuss those changes and look at some of the tools and technologies that enable collaboration and effective communication for distributed or remote teams across multiple channels, and empower them to continue to deliver the best outcomes to customers.