• Laura Camplisson, Product & Content Manager, VC INNOVATIONS

An opening keynote powered by our festival headliner Mambu.

• Elliot Limb, Chief Customer Officer, Mambu

Building Societies strive to put their members at the heart of everything they do. Any digital innovation has to be driven by improved experience – creating meaningful interaction and a seamless journey for customers. Discover how mobile apps, digital identity solutions and conversational AI are enhancing every stage of the relationship between a building society and its members.

• Ben Sampson, Director of Digital Programmes, Yorkshire Building Society
• Manila McLean, Chief Information Officer, Newcastle Building Society
• Celine Allain, Senior BFSI Industry Lead, Bold360
• Phil Gosset, Head of Innovation, Nationwide
• Moderator: Brendan Gilmore, Managing Director, BPG Strategy

Mortgage lending is a long-term, core service provided by Building Societies, who are able to offer unique and complex products depending on specific customer circumstances. Many societies are now looking to implement new technologies to work alongside trained mortgage advisors and create a better journey for customers, brokers and lenders.

• Alex Beavis, Head of Mortgage Products, Skipton Building Society
• Matt Lowndes, Innovation Director, Mortgage Advice Bureau
• Moderator: Maria Harris, Director, Digital Cat Consultancy

Discover how Principality Building Society designed a digital response to allow their members to apply for mortgage payment holidays, supporting them through an unprecedented time of personal and financial upheaval.

• Nickki Johns, Head of Digital, Principality Building Society

Discover the digital journey taken by Lead Bank, a community bank based in Kansas City, in the United States. Explore challenges, goals and experiences in common with the mutual banking sector in the UK.

• Josh Rowland, Chief Executive Officer, Lead Bank

Hear from smaller building societies, credit unions and community banks with their eyes on the horizon, as they prepare to pivot towards digital. What are the necessary first steps to getting started on this journey? How can organisations overcome organisational challenges, cut through the hype surrounding new technology and embrace the right digital drivers for success.

• Josh Rowland, Chief Executive Officer, Lead Bank
• Dean Waddingham, Chief Customer Officer, Hinckley & Rugby Building Society
• Valerie Walwyn-Tait, Chief Executive Officer, Plane Saver Credit Union
• Moderator: Laura Camplisson, Product and Content Manager, VC INNOVATIONS

Creating the foundations of a digital culture, where innovation is embraced and the right talent brought on board, could allow Building Societies to accelerate transformation. How can an innovation mindset work alongside existing structural, cultural and regulatory constraints and bring about change?

• George Winch, Senior Director, Partnerships, Zafin
• Steve Round, Chair, Ecology Building Society
• Kelly Wagner-Grull, Director of Innovation & Member Experience, Credit Union of Colorado
• Jon Hull, Head of Resourcing Delivery, Nationwide Building Society
• Moderator: Julia Streets, Founder & Chief Executive, Streets Consulting

Digital transformation needs to enhance and not take away from the mission Building Societies are trusted to deliver on – driving financial inclusion and resilience and empowering members to reach financial goals at all stages of their lives. Can innovation have a measured, positive impact on the communities Building Societies serve, rather than being for innovation’s sake?

• Gareth McNab, Social Innovation Lead, Nationwide
• Mick McAteer, Foundation and Co-Director, The Financial Inclusion Centre
• Patrick Muir, Vice Chairman, Family Building Society
• Michael Royce, Senior Policy and Propositions Manager, The Money and Pensions Service
• Moderator: Marloes Nicholls, Head of Programmes, The Finance Innovation Lab

The million-dollar question – how can smaller institutions leverage the benefits of wider transformation across the financial services industry? Can Building Societies make use of Open Banking or work in partnership with FinTechs to quickly bring digital services into play and expand their product offering.

• Lois Ollerenshaw, Venture Principal, Nationwide Building Society
• Sanjeev Pottay, Commercial Director, My Community Finance
• Harry Keen, CEO and Co-Founder, Hazy
• Steven Marks, Business Development Director, Newcastle Strategic Solutions
• Moderator: Magdalena Kron, Rise Global FinTech Platform Director, Barclays

Join James Barker from Mambu for an interactive discussion session focusing on how building societies and credit unions can leverage composable banking to thrive in times of uncertainty.

• James Barker, General Manager, UK & Ireland, Mambu

Join Gaurav Bose and George Winch from Zafin to discover how to understand your products better, bring new products to market quicker with full regulatory control and offer products to your members at relationship-based prices. With loyalty-based rewards and tailored product bundles, there is the potential to provide a rich digital experience that members cannot get from the high street.

• George Winch, Senior Director, Partnerships, Zafin
• Gaurav Bose, Director, Solution Consulting, Zafin

In this interactive Fireside chat, John Salter from ClearBank and Andrew Rabbitt, incuto will discuss the important role Community Banks have played, and continue to play, during the current COVID-19 crisis. The pair will also look ahead to consider what Community Banks can do to make themselves the go-to for people’s banking needs in the future.

• John Salter, Head of Client Management, ClearBank
• Andrew Rabbitt, CEO and Co-Founder, incuto